Stijn_Heijthuij

Stijn_Heijthuij · ‎11-08-2016

Hi Eben, I'm 100% sure this is possible. We're using this as a Preheader text so long as the editor preheader is not segmentable. Have you tried using class="mktEditable"?

Stijn_Heijthuij · ‎11-07-2016

Thanks Justin Norris! That's a very helpful test.

Stijn_Heijthuij · ‎11-07-2016

Hi Alexandra, Tokens only work at the program level and can not be inherited from (engagement) programs above it. There's an idea out there that was marked as "Maybe some day". If you think it's worth it, give it a vote

Stijn_Heijthuij · ‎11-01-2016

Yes, this goes for all emails in the instance.

Stijn_Heijthuij · ‎11-01-2016

Have you tried creating a draft without unapproving the email? The online version is generated using the Email ID. If you edit the email and approve it this should show the newer version in the 'View Online' link. You don't need to unapprove an email to create a draft and approve that draft.

Stijn_Heijthuij · ‎11-01-2016

Hi Eitan, Simply approving the email after the changes were made didn't work?

Stijn_Heijthuij · ‎09-21-2016

In Salesforce you hide the visibility for the Marketo User.

Stijn_Heijthuij · ‎09-21-2016

Hi Rasmus, You can use any URL in the 'visits web page' trigger or 'visited web page' filter. Just add in the URL (without http://) and you should find it. Please keep in mind that Marketo is not a tool for 'discovery' analytics like Google Analytics. It's a tool to find leads who match certain criteria and execute (email, change data, push to SFDC, etc.) on those leads.

Stijn_Heijthuij · ‎09-21-2016

Hi Gareth, In your instance, under Marketing Activities you will find a tab called 'Campaign Inspector'. If you click on it you'll find all campaigns in your instance (you can filter by activity) and the Flow Steps that are in there. Searching for 'Send Alert' will narrow it down to the campaigns you're looking for. You'll need to enable the Campaign Inspector from the Treasure Chest in the Admin Section.

Stijn_Heijthuij · ‎08-18-2016

To confirm; if you add the ?mkt_tok= query parameter, Marketo will still add in the same query parameter somewhere else in the URL? i.e. www.google.com/?q=myquestion#answer1?mkt_tok=123 turns into www.google.com/?q=myquestion?mkt_tok=123#answer1?mkt_tok=123

Stijn_Heijthuij · ‎07-14-2016

Engagement programs are great. They're especially powerful if used in combination with Content Item Programs; programs that contain all the assets for a single content item. By updating the member status in these programs once they've been requested, you can easily govern which lead/contact has already been sent a particular piece of content. Using this combination of Engagement Programs and Content Item Programs allows you to 'mix-and-match' content, using the same content item in multiple engagement programs without sending the same piece twice. If you're going to 'mix-and-match' content you'd want to be able to identify which nurture program was responsible for driving traffic to your pages/site. For example; you'd want the value for 'utm_campaign' to come from the Engagement Program and the value for 'utm_content' to be set by the Content Item Program. The way this currently works is that the engagement program does a handoff of the contact to the engagement program. Once the contact is in the Content Item Program there is no relation back to the Engagement Program. Which to me doesn't make sense. The way I see this working is that the Content Item Program, on execution, looks at the Engagement Program and pulls in all the tokens as 'inherited' tokens. Any tokens that are in both programs would be considered 'Overwritten' by the Content Item Program (lowest level).

Stijn_Heijthuij · ‎07-13-2016

Is it one or all campaigns that are not showing up? One campaign might be because it's not 'active' All campaigns might be because your SFDC user doesn't have the right permissions. Is it a 'Marketing user' ?

Stijn_Heijthuij · ‎07-11-2016

But there is no relation between the trigger and the filter, right? If the lead/contact is a member of one of the 3 event programs and the program status changes in 10 other programs, this will trigger and validate 10 times.

Stijn_Heijthuij · ‎07-11-2016

Can you add some more information? Perhaps a screenshot, the HTML code or the error message?

Stijn_Heijthuij · ‎06-08-2016

Hi Mike, It's the 'mktoButtonRow' that you need to be styling. Give it a 'width:100%; text-align:center;'.

Stijn_Heijthuij · ‎06-08-2016

Hi Mike, Can you the page where you have the form embedded? Thanks!

Stijn_Heijthuij · ‎03-21-2016

Hi Hicham, Yes, you can run Smart Lists on Custom Objects. Search for a filter that starts with 'Has'. You can then add the constraints so you are able to find the right record within that Custom Object. All the results will be for this particular lead. You won't be able to trigger off changes to the Custom Object directly. The best way around this is to create a datetime field that your CRM changes when a record is added/updated to the Custom Object. You can then trigger off this field and search for updates to a Custom Object.

Stijn_Heijthuij · ‎03-10-2016

Hi Mihai, In the Flow Step select the option 'Send Alert'. Select the email you want to have sent to the contact and select who you want it to be sent to. You can even use a token in the 'Other' section if you want. Let me know if that works.

Stijn_Heijthuij · ‎02-29-2016

Hi guys, Is there a way in which you access the last updated opportunity out of multiple open opps through Velocity scripting? For one of our campaigns we're looking to send out an email when one of the opportunities is updated. We are currently unable select the 'last updated' open opportunity in Velocity scripting. Result of this is that we're populating information from a random open opportunity instead of a specific (correct) one. Since the sortTool is not available in Marketo's Velocity scripting I was hoping there would be another way. Thanks, Stijn

Stijn_Heijthuij · ‎02-01-2016

Hi Gerard, Marketo engineering will need to help you out with this. Open a Support ticket and they'll most likely help you.

Stijn_Heijthuij · ‎01-27-2016

Hi Tom, So far I've not seen any issues with tokens in text-only versus html-rich emails. Can you recall any of the rumors or warnings you've heard?

Stijn_Heijthuij · ‎01-27-2016

Hi Emma, For auto population of hidden fields you can select a couple of options: Set a Hidden Form Field Value - Marketo Docs - Product Docs Using the URL Parameter, you can filter the value for one of the parameters. In this case probably a UTM parameter. You could set it to "utm_source" or utm_medium" depending on what you want to filter out. Let me know if that works?

Stijn_Heijthuij · ‎01-27-2016

Hi Karen, Generally you don't do this through a polling question. Polls (like email send programs) tend to have an end date. Once the poll is closed you count up the score and publish the result. What Sanford is referring to is Marketo forms. These always require an email address, can be prepopulated and even have progressive profiling. You could in theory build a form with all your questions in it and have it show 1 new question every time someone fills in the form. Let's say you have 2 whitepapers and you want to ask some questions before someone downloads them. By using a form with progressive profiling for both whitepapers you could ask them for the email address, first and last name and their industry the first time. When they download the second whitepaper, since they've given their industry already, you could ask for their job type. The form would still show the first 3 fields but have them prepopulated so it's clear only the new field needs to be filled in. Does that make sense?

Stijn_Heijthuij · ‎01-27-2016

Hi Nathan, Im' sensing a little frustration here. Campaignmonitor has a great resource about this: Web Font Support in Email Clients | Campaign Monitor They also have a great one on which CSS elements you can and cannot use in different clients: CSS Support Guide for Email Clients | Campaign Monitor What you can try is to add your Trillium font, comma separated with some fallback fonts. Litmus has a good resource for this: Outlook and fallback fonts > Litmus Let us know if this works?

Stijn_Heijthuij · ‎01-25-2016

And then 'Send Alert to the correct person. You can even use tokens to determine who to send the email to. My suggestion would be to set thresholds for these types of alerts. Scores can and should change frequently and having an alert in your inbox everytime someone does something quickly loses it's function. If you have Salesforce and Marketo Sales Insight, another great way is to 'Add to Watchlist' for your sales reps.

Stijn_Heijthuij · ‎01-25-2016

Hi Jamie, You can get to where you want with 2 filters. Since they both need to be 'true' for the results to show you can use one to find anyone between now and 180 days out and the other for after 90 days from now. Filter 1: Opened email is ANY Date of Activity in past 180 days Filter 2: Not Opened email is ANY Date of Activity in past 90 days Does that get you where you need to go?

Stijn_Heijthuij · ‎01-19-2016

Expanding on Greg here; Email Scripting ONLY works in emails as it's the last step before rendering the email and sending it out. You can't use these anywhere else in the instance.

Stijn_Heijthuij · ‎01-18-2016

Hi Jennifer, Have the PDF's been online for a while, or did they just go up? Is there any way in which you can share these pages with us? Preferably one or both that shows up and one or two that don't.

Stijn_Heijthuij · ‎01-06-2016

You can create a requested campaign. Create one with a 1 hour and 1 day wait step. In the Flow Step, based on your condition, request either of the 2 campaigns. More triggered campaigns will slow your system down, just FYI

Stijn_Heijthuij · ‎12-09-2015

Hi guys, Is there any specific location you can recommend where you can find the local data-privacy rules with regard to email? We're looking to split our opt-in program to a country by country level and are looking for details on local legislation. Thanks, Stijn

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