Hey guys, just wondering if anyone out there has tried integrating SMS into your campaigns OR have sales reps using SMS to communicate with prospects or customers? Either bulk SMS or 1-1.
I'm really interested both in how you are using it (sales? support?) and what the results have been, as well as what apps/platforms you are using, whether it's plugged in on the Marketo side, SFDC side or both, etc.
I've been thinking about this a bit lately but there is some hesitation from our reps as they feel it may be too personal for our customers. I am interested in proving/disproving that theory.
Appreciate any feedback!