Re: Using my token to pass unique url breaks html once email sends

Chris_Morris1 · ‎04-25-2017

I'm trying to pass a unique URL via email as part of a registration confirmation process. My unique url is in button form, as a 'my token' element. It looks beautiful in preview, but completely breaks on send. Any help would be appreciated.

SanfordWhiteman · ‎04-25-2017

But I don't see any {{my.tokens}} in the content. And really we just need the snippet surrounding the token in question, not the full HTML of the email!

What we'd need is a comparison of [1] the HTML content with a hard-coded URL vs. [2] the exact same content with the token in place of the URL. Again, you have to isolate the difference to being only the {{my.token}}, if that's what you think it the offending difference, or there are too many moving parts.

If you want to send me a sample of each of these variants, I'm happy to compare them for you, but you need to provide the 2 types of base materials so I can see "working" and "broken."

View solution in original post

SanfordWhiteman · ‎04-25-2017

You're definitely going to need to post the code you want us to troubleshoot.

Please use syntax highlighting, too (choose "XML" type or "Plain").

Chris_Morris1 · ‎04-25-2017

@DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"

html><head><META NAME="ROBOTS" CONTENT="NOINDEX, NOFOLLOW">

meta http-equiv="Content-Type" content="text/html; charset=utf-8">

title></title>

style type="text/css">

{

{ width: 100% !important; -webkit-text-size-adjust: 100%; -ms-text-size-adjust: 100%; margin: 0; padding: 0; }

{ width: 100% !important; }

{ max-width: 100%; }

{ width: 100% !important; max-width: 600px !important; position: relative !important; height: auto !important; top: 0px !important; }

{padding-left:10px!important;padding-right:10px!important;}

style>

head>

body style="padding:0; margin:0; " ><div class="mktEditable" id="Preheader" style="display:none; " >Preheader Text</div>

table class="table" style="font-family:Arial, Helvetica, sans-serif; color:#1b2126; width:700px; " align="center" border="0" cellpadding="0" cellspacing="0" ><tbody ><tr ><td class="pdlr" align="center" style="padding-left:10px; padding-right:10px; background:#ffffff; text-align:center; font-size:11px; padding-top:10px; padding-bottom:10px; " ><div class="mktEditable" id="Header" ><p><a target="_blank" href="http://www.takechargeamerica.org/" title="Take Charge America"><img style="display: block; border: none; margin-left: auto; margin-right: auto;" src="https://tcaimages.org/public/NewsLetter/tca-logo.png"></a></p>

div>

td>

tr>

td style="background: #053c7b; text-align: center; font-size: 11px;"><img style="display: block; border: none;" src="http://info.takechargeamerica.org/rs/715-VCG-874/images/t_30h_bg_strip.png"></td>

tr>

tr ><td class="pdlr" style="padding-left:0px; padding-right:10px; background:#ffffff; padding-top:50px; padding-bottom:50px; " ><table align="center" width="85%" style="margin-left:auto; margin-right:auto; font-family:Arial, Helvetica, sans-serif; " ><tbody ><tr ><td ><div class="mktEditable" id="Content" ><div style="text-align: center;"><span style="color: #225184; font-size: 20px;"><strong><span style="font-size: 24px;">You are almost there!</span></strong></span></div>

div style="text-align: center;"><br></div>

div style="text-align: center;"><span style="color: #225184; font-size: 20px;"><strong>Simply click the button below to confirm your registration:</strong></span></div>

div style="text-align: center;"><br></div>

div style="text-align: center; color: #225184;">

table align="center" style="font-family: Arial, Helvetica, sans-serif; margin: 10px auto; width: 238px;" border="0" cellpadding="0" cellspacing="0" height="44">

tbody>

tr>

td><a target="_blank" href="<a href="www.takechargeamerica.org">Verify Registration </a>" style="color: #ffffff; font-size: 18px; text-decoration: none; font-weight: bold;"><span style="padding: 10px 20px; background: #225184; border-radius: 5px; text-align: center;">Submit</span></a></td>

tr>

tbody>

table>

div>

p style="text-align: center;"><span style="font-size: 16px;">You can also paste this link into your browser: www.takechargeamerica.org<br></span></p>

p style="text-align: center;"><br></p>

p style="text-align: center;"><span style="font-size: 16px;">Questions? Please call a counselor at (800) 823-7396.</span></p>

p style="text-align: center;"><span style="font-size: 16px;">If you received this email by mistake, please delete it.</span></p>

div>

td>

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tbody>

table>

td>

tr>

tr ><td class="pdlr" align="center" style="padding-left:10px; padding-right:10px; background:#1b2126; padding-top:30px; padding-bottom:30px; " ><div class="mktEditable" id="Footer-Top-Content" ><div><strong><span style="color: #43b7d7; font-size: 14px;"><a href="http://www.takechargeamerica.org/" target="_blank" title="TakeChargeAmerica.org" style="color: #43b7d7; text-decoration: none;">TakeChargeAmerica.org</a></span></strong></div>

div><span style="color: #ffffff; font-size: 14px;">20620 North 19th Avenue, Phoenix, Arizona 85027</span></div>

div><span style="color: #ffffff; font-size: 14px;">NOT A LOAN COMPANY</span></div>

div><br></div>

div><strong><span style="color: #ffffff; font-size: 20px;">Stay In Touch</span></strong><br>

table class="table" width="284" style="margin-left: auto; margin-right: auto;">

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td style="text-align: center;"><a href="https://www.facebook.com/TakeChargeAmerica" target="_blank" title="Facebook"><img style="display: inline; border: none;" src="https://tcaimages.org/public/NewsLetter/facebook-icon.png"></a></td>

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td style="text-align: center;"><a href="https://www.linkedin.com/company/take-charge-america-inc.?trk=tyah&trkInfo=tarId%3A1401741571228..." target="_blank" title="LinkedIn"><img style="display: inline; border: none;" src="https://tcaimages.org/public/NewsLetter/linkedin-icon.png"></a></td>

tr>

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table>

div>

td>

tr>

tr ><td class="pdlr" style="padding-left:10px; padding-right:10px; background:#ffffff; padding-top:20px; padding-bottom:20px; " ><div class="mktEditable" id="Footer-Bottom-Content" ><div style="text-align: center;"><span style="font-size: 10px;">This message was sent by Take Charge America.</span></div>

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body>

html>

Chris_Morris1 · ‎04-25-2017

Thank you, hopefully what I posted helps you help me. Thanks again.

SanfordWhiteman · ‎04-25-2017

But I don't see any {{my.tokens}} in the content. And really we just need the snippet surrounding the token in question, not the full HTML of the email!

What we'd need is a comparison of [1] the HTML content with a hard-coded URL vs. [2] the exact same content with the token in place of the URL. Again, you have to isolate the difference to being only the {{my.token}}, if that's what you think it the offending difference, or there are too many moving parts.

If you want to send me a sample of each of these variants, I'm happy to compare them for you, but you need to provide the 2 types of base materials so I can see "working" and "broken."

Chris_Morris1 · ‎04-26-2017

Message sent, thank you. I do appreciate the time you take to help others out, and for working with me to help answer my question. I love Marketo, but I’m not a developer. Working for a nonprofit, Marketo is one of three jobs for me. It’s thanks to helpful experts like yourself that I am able to progress with Marketo at all. Thanks again!