URL Parameter Not Pushing Value to the Hidden 'Referred By' Field

Jeff_Smith3
Level 7

Re: URL Parameter Not Pushing Value to the Hidden 'Referred By' Field

Using Chrome. I just got off the phone with support, and they think it's an issue of having multiple records, like you suggested. I checked that my record that was updating was in the correct lead partition, which it was, but I have several records. I think I'll probably have to create unique landing pages (clones) that I can use for each partner to drive traffic to. It's clunky, but this method using URL parameters is unpredictable in our instance.

SanfordWhiteman
Level 10 - Community Moderator

Re: URL Parameter Not Pushing Value to the Hidden 'Referred By' Field

OK, that clarifies the missing ActLog entry.

But I've never seen the Hidden Autofill from the URL malfunction like this. Do you have an every-time repro case from that browser?  Can I take a look at it over Join.Me?

Dan_Stevens_
Level 10 - Champion Alumni

Re: URL Parameter Not Pushing Value to the Hidden 'Referred By' Field

In Lead Database, select the partition that has access to every partition (not necessarily the default partition), search your email addres to list every one of your records in Marketo, and then create a custom view that includes the referral custom field. Do any of your records contain the referral value?

Jeff_Smith3
Level 7

Re: URL Parameter Not Pushing Value to the Hidden 'Referred By' Field

That's a good thought, Dan. Just tried that, but they are all coming up with a blank for that value.

Nicholas_Manojl
Level 9

Re: URL Parameter Not Pushing Value to the Hidden 'Referred By' Field

Just to add to this.

I spent a long time the other day trying to figure out what was going on.

In the end I gave up because I assumed I was just doing something really obvious. But I could not get my parameters to pass through to my lead. Thinking back, I wish I'd tested a different browser.

SanfordWhiteman
Level 10 - Community Moderator

Re: URL Parameter Not Pushing Value to the Hidden 'Referred By' Field

If you have a repro case, hit me up via email and I'd love to look into it. Maybe a new bug nexus.

Jeff_Smith3
Level 7

Re: URL Parameter Not Pushing Value to the Hidden 'Referred By' Field

Sanford, I've got some time from 9-10am MDT tomorrow, if that works. After that, it's basically Halloween craziness, but if that time works for you, I'd be happy to hop on join.me. I've tried repeatedly with my own lead, so the issue is repeatable. Let me know - jeff.smith@landesk.com. Thanks!