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Uploaded Image Doesn't Display in Preview

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Anonymous
Not applicable

Uploaded Image Doesn't Display in Preview

I'm creating emails in the design studio.  The pictures that I have uploaded into Marketo through the image uploader won't display(broken image icon) in either the preview or edit draft mode, but when I send them to an email they work fine.  Additionally, I can't preview the images when I look at them in the image files.  I've tried deleting them and reuploading as well as overriding the existing file in the uploader.  I can't get anything to work.

I have used these pictures in an old instance of Marketo without any trouble, which is why I'm surprised I'm having so much trouble with them now. Any help would be greatly appreciated.

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Justin_Cooperm2
Level 10

Re: Uploaded Image Doesn't Display in Preview

I can look into it for you. When you open an email in the editor, just show me the beginning of what's in your address bar. For example, for me it looks like:

https://na-aba.marketodesigner.com/

This is generally been determined to be a result of improper configuration of the pod you are on.

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15 REPLIES 15
SanfordWhiteman
Level 10 - Community Moderator

Re: Uploaded Image Doesn't Display in Preview

Please move the question to Products​. "Community" is for issues with the Marketo Nation website itself -- and yes, this is very confusing.

I suspect the reason is Marketo's image proxy, which I usually have to work around for all assets to work in Preview. Are you embedding the images using your Landing Page domain (i.e. pages.example.com) or drawing them from the raw Marketo instance URL (app-blah.marketo.com)? Are you using http: or https:?

Anonymous
Not applicable

Re: Uploaded Image Doesn't Display in Preview

Hi! It's been moved, thank you for letting me know!

Http: and it looks like they are from the landing page domain. Educationaltravel.worldstrides.com

SanfordWhiteman
Level 10 - Community Moderator

Re: Uploaded Image Doesn't Display in Preview

Open your browser console and check for errors: you'll see more details there. Also, because I'd like to refresh my memory about the different causes of this issue, feel free to write me at sandy@teknkl.com and we can do a screen share.

Grégoire_Miche2
Level 10

Re: Uploaded Image Doesn't Display in Preview

Hi Elli,

This is a bug that has already happened to me a while ago (when testing the new email editor 2.0)

From what I understand, it depends on the pod. What is your pod?

Justin Cooperman​ helped us on this at that time. Here is what he said

It’s a side of effect of our change to show you image URLs with Munchkin ID instead of prefix. If you include images using http://www.customer.com/rs/custPrefix/whatebver.jpg it will prob work. But if you do http://www.customer.com/rs/ABC-DEF-GHI/whatever.jpg it won’t. We’re looking into it.

-Greg

Anonymous
Not applicable

Re: Uploaded Image Doesn't Display in Preview

Hi Gregoire! Thank you for your response. You'll have to forgive me but I'm not sure what you mean by Pod. I am using the editor 2.0 though. Does that answer your question?    

SanfordWhiteman
Level 10 - Community Moderator

Re: Uploaded Image Doesn't Display in Preview

Pod as in app-xxxx.marketo.com.

Anonymous
Not applicable

Re: Uploaded Image Doesn't Display in Preview

sj17

Justin_Cooperm2
Level 10

Re: Uploaded Image Doesn't Display in Preview

I can look into it for you. When you open an email in the editor, just show me the beginning of what's in your address bar. For example, for me it looks like:

https://na-aba.marketodesigner.com/

This is generally been determined to be a result of improper configuration of the pod you are on.

View solution in original post

Anonymous
Not applicable

Re: Uploaded Image Doesn't Display in Preview

https://na-sj17.marketodesigner.com/

Thank you for all your help gentleman! I really appreciate it!