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[Justin_Cooperm2]

Elli Reese​ - is there a support ticket you've filed for this?

[Anonymous]

Nope, I'm very new to this and wasn't sure if it was something I was doing or a bug.

[Anonymous]

Can you walk me through doing that?

[Grégoire_Miche2]

HI Elli,

You need to click on "help" -> customer support in the Marketo UI. You can also, from the community, click "Product & Support" -> Support.

There, you should see the submit a case button:

it may happen that you are not entitled to log a support case, in which case you will have to ask your support admin to authorize you. If you are supposed to be the support admin, write an, email to supportfeedback@marketo.com

-Greg

[Anonymous]

Thank you! It looks like I'm not able to. I've emailed my admin to see what next steps are and go from there. I really appreciate everyone's help. Fingers crossed for a speedy solution.

[Justin_Cooperm2]

Thanks Elli, please do get this support ticket filed so that we can have the paper trail for engineering. It's important that we ensure the pod is configured as expected for you. Can you also send me an email with a link to your email where you are seeing this occur? I can take a look myself.

jcooperman@marketo.com