Unsubscribe link disappears in Outlook versions

Jennifer_Bisho1 · ‎10-07-2016

So we outsource some of our email design to another agency and they somehow managed to override the unsubscribe link in 3 versions of Outlook and now it does not show up at all. Does anyone have any idea how that could happen? The unsubscribe code is built into Marketo and automatically gets added to our emails when they send, so we never have to add any extra unsubscribe code to our email templates.

Jim_Thao7 · ‎10-18-2016

This code looks pretty bad from a format perspective. I took a quick look and by deducing, it's the conditional MS statements in your footer, both of them combined. You may want to restrategize and recode both. I would recommend that you tidy it up first so that you know what you're dealing with.

If you take them both out, you will see that your unsub will be automatically appended <--- that's how you know the issue is in those 2 statements.

View solution in original post

Jim_Thao7 · ‎10-07-2016

they either hid it with CSS or they used the system unsub token which automatically disables the unsubscribe link. if they used the system unsub token, the unsub link is probably built directly into your email already.

Jennifer_Bisho1 · ‎10-07-2016

They didn't do either 😕

Anonymous · ‎10-07-2016

Something else I've seen happen is that they set the height of the <html> and <body> elements to 100%, which pushes the Marketo default unsubscribe link out of view in certain email clients. If you'd like, post your code up here and we can review.

Jennifer_Bisho1 · ‎10-07-2016

They didn't do that either unfortunately. We pushed back on them to fix it so hopefully they can! If not I will definitely post up the code here, thanks

Josh_Hill13 · ‎10-07-2016

Yes, I've seen this happen. Our coder knew how to fix it, unfortunately I don't recall the thing he did. I believe it was CSS and outlook rendering issue.

Jennifer_Bisho1 · ‎10-10-2016

That's what I was thinking. Something in their code is overriding Outlook rendering in 3 versions. Hopefully they fix it because it's not exactly legal to send an email out without an unsubscribe link hah.

Anonymous · ‎10-10-2016

Nope! Please let us know if they can't/don't fix it...some good HTML/CSS folks on here can help

Jennifer_Bisho1 · ‎10-17-2016

Hey Jason! Well it turns out that they were still unable to fix this issue. If you have a chance, can you look at the code I have posted here? Thanks!

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

<head>

<title>ScanSource Web Seminar</title>

.mobile-break {

display:none;

}

@media screen and (max-width: 600px) {

.main-content .body-text {

font-size: 22px !important;

line-height: 40px !important

}

.main-content .headline {

font-size: 30px !important;

line-height: 55px !important;

}

.main-content .header-logo td {

clear:none !important;

display:block !important;

}

.desktop-img {

height: 0px !important;

width: 0px !important;

}

.mobile-img {

width:100% !important;

height:auto !important;

}

.mobile-break {

display:inline !important;

}

#main-wrapper {

width:100% !important;

}

.fluid-img {

width: 65% !important;

height: auto;

margin:auto !important;

}

.stack {

display: block !important;

clear: both !important;

width: 100% !important;

}

</style>

</head>

<!--[if mso]>

<table align="center" id="main-wrapper" style="width:700px;

margin:auto;

background-color:white;">

<![endif]-->

<table align="center" id="main-wrapper" style="width:80%;

max-width:700px;

margin:auto;

background-color:white;

">

<tr>

<td>

<table class="main-content" cellpadding="6" style="width:100%;

margin:auto;

background-color:white;">

<tr>

<div >

<!--[if mso]>

<img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOU-4005head-Cisco%2BYou-Collaboration-Email-T..." width="700" height:auto;" style="

text-align:left;">

<![endif]-->

<img class="desktop-img" src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOU-4005head-Cisco%2BYou-Collaboration-Email-T..." style="

text-align:left; width:100%; height:auto;" />

<img class="mobile-img" src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOU-4005head-Cisco%2BYou-Collaboration-Email-T..." style="

text-align:left; width:0px; height:0px;" />

</div>

</td>

</tr>

<!--Table Row for Padding

<tr>

</tr>-->

<!--<tr>

</td>

</tr>-->

<tr>

<strong>Aruba Partner Engineer Training</strong><br />

February 25, 2016 • HPE Offices<br />

5555 Windward Parkway<br />

Alpharetta, GA 30004

</p>

</div></td>

</tr>

<tr>

<strong>Aruba Partner Engineer Training</strong><br />

February 25, 2016 • HPE Offices<br />

5555 Windward Parkway<br />

Alpharetta, GA 30004

</p>

</div></td>

</tr>

<tr>

<strong>Aruba Partner Engineer Training</strong><br />

February 25, 2016 • HPE Offices<br />

5555 Windward Parkway<br />

Alpharetta, GA 30004

</p>

</div></td>

</tr>

<tr>

<strong>Aruba Partner Engineer Training</strong><br />

February 25, 2016 • HPE Offices<br />

5555 Windward Parkway<br />

Alpharetta, GA 30004

</p>

</div>

</td>

</tr>

<tr>

<tr>

<!--[if mso]>

<td bgcolor="#E11E08"> <a href="mailto:CiscoFASTPATH@scansource.com" target="_blank"><img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOU-deskCollaboration-Email-Templates_r11_c1-1..." style="

text-align:left; width:100%; height:0px;display:block" class="desktop-img"/></a></td>

<td bgcolor="#E11E08"><a href="https://www.kbz.com/" target="_blank"><img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOU-deskCollaboration-Email-Templates_r11_c1-1..." style="

text-align:left; width:100%; height:0px;display:block" class="desktop-img"/></a></td>

</tr>

<tr>

<td colspan="2"><img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOU-deskCollaboration-Email-Templates_r11_c1-1..." alt="Cisco ScanSource" class="desktop-img" style="

text-align:left; width:100%; height:0px;display:block"/></td>

<![endif]-->

<td bgcolor="#E11E08"><a href="mailto:CiscoFASTPATH@scansource.com" target="_blank"><img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOU-deskCollaboration-Email-Templates_r11_c1-1..." style="

text-align:left; width:100%; height:auto;display:block" class="desktop-img"/></a></td>

<td bgcolor="#E11E08"><a href="https://www.kbz.com/" target="_blank"><img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOU-deskCollaboration-Email-Templates_r11_c1-1..." style="

text-align:left; width:100%; height:auto;display:block" class="desktop-img"/></a></td>

</tr>

<tr>

<td colspan="2"><img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOU-deskCollaboration-Email-Templates_r11_c1-1..." alt="Cisco ScanSource" class="desktop-img" style="

text-align:left; width:100%; height:auto;display:block"/></td>

</tr>

</tbody>

</table></td>

</tr>

<tr>

<tbody>

<tr>

<td bgcolor="#E11E08"><a href="mailto:CiscoFASTPATH@scansource.com" target="_blank"><img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOion-Email-Templates-1_r1_c1.jpg" style="

text-align:left; width:0px; height:0px;display:block" class="mobile-img"/></a></td>

<td bgcolor="#E11E08"><a href="https://www.kbz.com/" target="_blank"><img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOion-Email-Templates-1_r1_c2.jpg" style="

text-align:left; width:0px; height:0px;display:block" class="mobile-img"/></a></td>

</tr>

<tr>

<td colspan="2"><img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOion-Email-Templates-1_r2_c1.jpg" alt="Cisco ScanSource" class="mobile-img" style="

text-align:left; width:0px; height:0px;display:block"/></td>

</tr>

</tbody>

</table></td>

</tr>

<tr>

<!--[if mso]>

<img src="http://go.scansource.com/rs/204-POQ-621/images/16-SCANSOU-4005-Cisco%2BYou-Collaboration-Email-Templ..." width="700" style="

text-align:left;">

<![endif]-->

</td>

</tr>

</table>

</td>

</tr>

</table>

</body>

</html>

Anonymous · ‎10-18-2016

Jennifer,

Thanks for posting...looks like this is just the raw code vs. the code that Marketo is outputting when the email is sent (which includes the unsubscribe text that they inject if you have that option turned on).

Any chances you could provide that?

Unsubscribe link disappears in Outlook versions

Unsubscribe link disappears in Outlook versions

Re: Unsubscribe link disappears in Outlook versions

Re: Unsubscribe link disappears in Outlook versions

Re: Unsubscribe link disappears in Outlook versions

Re: Unsubscribe link disappears in Outlook versions

Re: Unsubscribe link disappears in Outlook versions

Re: Unsubscribe link disappears in Outlook versions

Re: Unsubscribe link disappears in Outlook versions

Re: Unsubscribe link disappears in Outlook versions

Re: Unsubscribe link disappears in Outlook versions

Re: Unsubscribe link disappears in Outlook versions