Unsubscribe link didn't work when forwarding email

[Noemi_Aguilar]

Hi - has anyone ever heard of unsubscribe links breaking when forwarding an email? If so, what would be a possible reason?

[Steven_Vanderb3]

Breaking in what way?  Do they fail to resolve to the destination page?  Are they a one click solution or do they go to a form?  Is it an out of the box unsubscribe link or something customized?  There probably are things that can break if a custom unsubscribe solution was built that relies on tokens specific to the original recipient of the email but more detail is needed on the question.

[Noemi_Aguilar]

If I click on the email's unsubscribe link (forwarded email), the link goes to a fallback page, instead of our customized unsubscribe form/landing page. This doesn't seem to be happening to the entire send though. For example, I forwarded the email I received to my personal email address (@gmail.com) to my work address (@ outlook client), and the unsubscribe link DID work as it should. So not sure if this may be an issue with the link / email / or email service provider.

[Steven_Vanderb3]

Do you use conditional MSO css?  Sounds like the Outlook version of the code is fine but the non-Outlook version of the code is messed up in some way.

[Josh_Hill13]

First, do not use forwarded links as it will tag you as the wrong person.

Second, please post the URL from the email in question as well as the screenshot.

[SanfordWhiteman]

Yeah, I agree. We should be so lucky as to have control over forwarded links.