Sync Field Details checkboxes keep unchecking

Danielle_Wong
Level 8 - Community Advisor

Sync Field Details checkboxes keep unchecking

We are noticing that in our Sync Field Details, where we check off the CRM fields to sync, the fields that were checked are now unchecked. What can trigger this to happen? This is a recurring issue and I don't know how to fix this. We have to keep checking manually that the fields are still checked and syncing. 

 

CRM is Dynamics if that matters.