Sync Field Details checkboxes keep unchecking

[Danielle_Wong]

We are noticing that in our Sync Field Details, where we check off the CRM fields to sync, the fields that were checked are now unchecked. What can trigger this to happen? This is a recurring issue and I don't know how to fix this. We have to keep checking manually that the fields are still checked and syncing. 

CRM is Dynamics if that matters.

[Darshil_Shah1]

AFAIK, this should not happen automatically under normal circumstances. Could it be the case that someone from your team with Admin rights is making changes outside of your notice? I don't think that this should happen under normal circumstances. Also, do you see any related errors in the SFDC Errors pane? If none of these work out, then you should probably create a support ticket and have them investigate this.

[Danielle_Wong]

Thanks for the reply. I am the only person in Marketo admin who can make any changes to this. I'm not sure if changes keep reverting by itself or if anything happening in Dynamics could trigger it to be unchecked for any reason. 

I have asked Marketo Support and they did not address it after letting them know it happened again.