Survey Integration Tools

[Anonymous]

Does anyone know of any good survey tools that integrate with Marketo?  We currently use Survey Monkey but want to be able to add scoring to our Marketo programs for people attending events like webinars and tradeshows that fill out surveys for additional sales and marketing follow ups.

Any insight would be appreciated.

[Andy_Caron3]

Hi Lisa,

You can either use a survey provider OR you can build the survey in Marketo. A unique form for the survey can be used inside of Marketo, giving you full transparency to their answers. I'll provide more details below. Alternatively, here are some survey providers, many of whom have robust integrations with Marketo:

Decidedly

getfeedback.com

Delighted

AskNicely

promoter.io

Survicate

I personally like Survicate, but one of the others might be a better fit for you. Let me know which direction you end up going in.

Building out survey's directly in Marketo:
Create Survey_Temp fields for your answers. This allows you to re-use.Example:

Survey_Temp01

Survey_Temp02

Survey_Temp03

Create a score field for Surveys"

Survey Score

Add your survey fields to a form. Change the label, field type, display and system values for fields that are pick lists and place on your page.

Set up your smart campaigns to listen and respond. A trigger campaign "Fills out Form" should give you what you need. Add a Webpage constraint if you're going to use the form in multiple places.

Your flow step would then look something like this:

Please ignore "Person Score", but you get the idea. Use your Survey Score to rank final results across multiple questions, send triggered emails based on results, add to lists, etc. Use the token values of these fields to write into a single notes field. Change Data Value: Notes: Question 1: {{lead.survey_temp01}},  Question 2: {{lead.survey_temp02}},  Question 3: {{lead.survey_temp03}}

You can also use a second smart campaign to change their program status based on the survey score. Finally NULL out all values used so that you can use all the fields again.

[Veronica_Holme4]

Hi Lisa

I (literally) wrote a long paper on how Marketo and Survey Monkey integrate with campaign examples including using specific survey responses in lead scoring programs - there is an integration tool out there that Survey Monkey sells but it isn't cheap. If you do invest in it, drop me a private message and I'd be happy to share my Survey Monkey integration and campaigns guide with you (or anyone).

[Michael_Mason]

Hi Veronica, I'd be interested in seeing that integration guide. I just followed you, but don't seem to be able to send you a PM.

[Briana_Beatty]

Hi Veronica,

Could you please contact me to share your information on Survey Monkey integration?

[Mike_Mastropaol]

Hi Veronica Holmes​ . I see your replies pop up with good info on all the post regarding Survey Monkey integration. Could you please send me what you've written about this topic?

[Robb_Barrett]

If it's not for analytic purposes and more for informing Sales, this is where having temp fields in your database can be very useful.  My company has 20 temp fields that can be used for anything and we have a batched workflow that clears them after 30 minutes of inactivity. During that 30 minutes, you can have a workflow that writes the responses into a note field, such as:

{{system.datetime}} {{program.name}} -

Did you like the webinar? {{my.Temp Field 1}}

What would you like to see in future webinars? {{my.Temp Field 2}}

[Veronica_Holme4]

If you're being disciplined with your temp fields then it can be a good solution. I have seen that get horribly out of control and I avoid it whenever I can.

[Anonymous]

Hi Lisa,

If you're still looking for surveys for Marketo, I'd suggest you checking out LaunchPoint. There are a lot of survey options (I work at Survicate and invite to to check it out, but there are of course a lot of other options.)