Smart list glitch error

[Courtney_Clarke]

Hello,

We're trying to figure out why the smart list for a campaign we sent out is showing that all 11 people who clicked on the link, clicked at the same time. You can view the smart list here: Login | Marketo Does anyone have any suggestions as to why this might be happening?

Thanks in advance

Here's a screenshot of what we're seeing:

[Kevin_Weisenber]

Hi Courtney,

You will need to attach a picture, we cant login to your instance.

Is there a reason you are using a smart list vs a link performance report? I assume when you say a campaign you mean an email campaign?

[Courtney_Clarke]

HI Kevin,

I've attached the screenshot above (sorry about that). We actually are using a link performance report but we're trying to see who the 11 people that clicked on the link in the email are. And yes, we're referring to an email campaign. If you need more info from me, please let me know. Thanks again!

[Kevin_Weisenber]

I'm unable to view the timestamps in your attachment but have you looked into the activity history of those contacts to view the time stamp of their activity like clicked on link. This could have been triggered by their email client if it shows the same time for all members.

[Courtney_Clarke]

Yes, we've looked at the activity history for all of the contacts on the list and they all clicked around the same time within 2-3 minutes of each other.

[SanfordWhiteman]

All those people are at the same company.

Hence it's almost certain that their mail scanner did the "clicking," not a human.

Yet another reason to take click tracking with a grain of salt.

[Courtney_Clarke]

Hmmm, that could be what caused this....I'll let my manager know.

[SanfordWhiteman]

I'd put it at 99.999% certainty.

[Courtney_Clarke]

Thank you so much for your help with this!