Smart campaign trigger not fire "fill out form"

[OG_SSYS]

Hi,

I have a program with a smart campaign which trigger once a lead fill out a form - it's not working.

The form is Marketo's placed on external landing page.

When I do the test, I see the "fill out form" in the log, but no smart campaign is triggered. 

I used the "fill out form" trigger and nothing more.

I don't know what is happening here... any ideas?

[Phillip_Wild · Accepted solution]

Another possibility is that under Qualification Rules, it's set to "only once". So if you are testing with the same person, it will only fire that first time.

[Jo_Pitts1]

Have you:

• Put the right form name in your trigger?
• Activated your smart campaign

To Sanford's point... we can't realise diagnose further without some screenshots

[SanfordWhiteman]

We need more info. Please show the Smart List, Flow, and Setup tabs for the Smart Campaign, and a Filled Out Form example from a lead‘s Activity Log (with the details popped up).