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Smart campaign trigger not fire "fill out form"

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OG_SSYS
Level 1

Smart campaign trigger not fire "fill out form"

Hi,

I have a program with a smart campaign which trigger once a lead fill out a form - it's not working.

The form is Marketo's placed on external landing page.

When I do the test, I see the "fill out form" in the log, but no smart campaign is triggered. 

I used the "fill out form" trigger and nothing more.

I don't know what is happening here... any ideas?

 

 

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Phillip_Wild
Level 10 - Community Advisor

Re: Smart campaign trigger not fire "fill out form"

Another possibility is that under Qualification Rules, it's set to "only once". So if you are testing with the same person, it will only fire that first time.

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3 REPLIES 3
SanfordWhiteman
Level 10 - Community Moderator

Re: Smart campaign trigger not fire "fill out form"

We need more info. Please show the Smart List, Flow, and Setup tabs for the Smart Campaign, and a Filled Out Form example from a lead‘s Activity Log (with the details popped up).
Jo_Pitts1
Level 10 - Community Advisor

Re: Smart campaign trigger not fire "fill out form"

Have you:

  • Put the right form name in your trigger?
  • Activated your smart campaign

To Sanford's point... we can't realise diagnose further without some screenshots

Phillip_Wild
Level 10 - Community Advisor

Re: Smart campaign trigger not fire "fill out form"

Another possibility is that under Qualification Rules, it's set to "only once". So if you are testing with the same person, it will only fire that first time.