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smart campaign sends the email twice after a wait step

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Tom_Liolios4
Level 4

Hi there,

I have a smart campaign set up that needs to send an email after a wait step. In the wait step I use tokens to specify when the wait is over.

The wait step works properly, however, when it is time to send the email, Marketo sends the email twice.

That is not how I set it up.

See below the flow steps:

pastedImage_0.png

And here the results of this campaign:

pastedImage_1.png

As you can see, the time of sending is correct. However, it is strange that the same lead gets the email sent twice.

Any thoughts on why this is happening?

Thank you!

Tom

1 ACCEPTED SOLUTION
Steven_Vanderb3
Marketo Employee

Her situation was different.  Your wait steps are set to wait for a specified date, but that date is now in the past, so her lead record just kept moving through the flow. Step #6 and Step #8 send the same email so she got them in succession. If you check the Step IDs on those emails you'll see they are different.

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21 REPLIES 21
Josh_Hill13
Level 10 - Champion Alumni

It sounds like the person registered twice, and as Chirag noted, your flow may allow the person to qualify every time.

Could be another reason.