Smart Campaign not showing up in Marketing Activities

caitlin_k
Level 1

Smart Campaign not showing up in Marketing Activities

One of the smart campaigns in my program is not showing up under the program in Marketing Activities.  When I check the Audit Trail, it says that the smart campaign is in fact in that program, however, it is nowhere to be found in Marketing Activities. I can access it via "My Marketo", but I want to make sure that it is in fact under the correct program. 

 

Also, I deleted a smart campaign (it never ran-I deactivated it, removed the flow step and the smart list criteria) and it is still visible under the program. When I click the icon, I get an error message saying it doesn't exist. Is this happening to anyone else? Does my instance just have a lag?

 

 

2 REPLIES 2
Amy_Goldfine
Level 10 - Community Advisor

Re: Smart Campaign not showing up in Marketing Activities

Hi Caitlin, can you provide screenshots? Not quite sure what the issue is, visuals will help.

Amy Goldfine
Marketo Champion & Adobe Community Advisor
Michael_Florin
Level 9

Re: Smart Campaign not showing up in Marketing Activities


Is this happening to anyone else?

Yes, we had that too. Seems like a caching issue to me. It went away after a while, and I have yet to see it again.