Re: smart campaign not capturing all the program status change for form fill

Teresa_Hsu1
Level 4

I set up a promotion landing page with a form and use utm_campaign in the actual invitation.  However, I found out of all the leads came in from form fill, only less than 10% were updated with correct program status, which is "Filled-Out Form".  All the other ones were at "Invited" status. 

Anyone knows why not all the leads have "Filled-Out Form" status?

Thanks!

Here's how I did the Smart Campaign:

Formfill.png

flow.png

8 REPLIES 8
SanfordWhiteman
Level 10 - Community Moderator

And the activity log detail for a Filled Out Form activity for a lead that didn't qualify, please

Teresa_Hsu1
Level 4

So, the details of "Fill Out Form" in the Activity Type is different. 

Success:

success1.png

success.png

Failed:

failed.png

SanfordWhiteman
Level 10 - Community Moderator

OK, that's at least consistent as the hidden field isn't being populated.  The limited input looks somewhat (though not exactly) like what happens when you use the <noscript> form, which always has a subset of the named fields on the form.

If you provide the actual LP URL I will see if anything looks amiss, maybe some Forms JS enhancement which is throwing an error.

Teresa_Hsu1
Level 4

Hi Sanford Whiteman​ - sent you a private message regarding url.

Thanks!

SanfordWhiteman
Level 10 - Community Moderator

OK, don't see anything special there, just a vanilla form with AutoFill enabled. Is there any correspondence between

[a] timestamp of submission (i.e. after/before a certain time) or

[b] User Agent

and the success/failure examples?

If I were looking at this with no other information now, I would wonder if the form + LP had been reapproved after a certain point with the AutoFill enabled.

Teresa_Hsu1
Level 4

I turned off all the autofill now.  Let's see what happened.

SanfordWhiteman
Level 10 - Community Moderator

Please show the Results tab from this trigger SC as well as the form's hidden field setup.

Teresa_Hsu1
Level 4

Hi Sanford Whiteman

Result tab -- all the leads in result tab have correct Program Status.  The ones that have wrong program status are not in the result page.

result.png

UTM setting:

utm.png