I'm trying to understand why the default choice in my smart campaign is completed ignored.
In the activity log of my contact, after a stream test, I see the Engagement Program Cast saying the person is in the choice 0 (it means 1), but the person I'm trying to test has NOT the end date in 4 weeks, nor the start date this month, so, it should receive the default choice but no email is sent.
Do you have any idea?
Thanks in advance!
What was the exact value of the End Date at the time you ran this test, and what day did you run the test?
Here below the data of the 3 persons I tested in the stream, the test 2 is not receiving the email:
test1 Start 11/11/19 - Expiring 11/11/20 (In month 12 of the campaign)
test2 Start 3/11/20 - Expiring 3/11/21 (middle of the campaign)
test3 Start 11/01/21- Expiring 11/01/21 (In month 1 of the campaign)
Thanks in advance for your feedback!