Segmenting on Contact Role

[Anonymous]

Hi - I was wondering whether anyone has implemented a solution that allows for segmenting on the info in the Contact Role related list on the Opportunity object in SFDC. So let's say on an opportunity, there's 2 contact roles. One has the Role of a Buyer, while the other has a role of an Evaluator. We want to be able to segment the data in a way which allows us to just send an e-mail to the Buyer instead of the Evaluator on the Opportunity? This is more of a SFDC related question, but was wondering if anyone had run into something similar and had found a solution for the same. Thanks very much!

[Valerie_Armstro]

Hi Kashmira,

To segment by contact role, you would use the Was Added to Opportunity filter and add a constraint for Role. Unfortunately, you aren't able to create a Segmentation because that filter is not available there, but you could set up smart lists to segment by contact role instead. 

[Jep_Castelein2]

I don't believe "Role" is available in the Constraints for the "Has Opportunity" filter, so - unless someone else knows where to get that info - it's probably hard or impossible to segment on. 

EDIT: @Val: awesome, didn't know you could get it on the 'Was added to Opportunity" filter

[Dory_Viscoglio]

If you really wanted to create a segment for this you could create a smart campaign to add people to a list, with "Was Added to Opportunity" filter with a constraint by role. If they are a member of that list then they can be in the segmentation. You'd also want to have a smart campaign that would remove them if they no longer meet certain criteria. 

Not sure there's a huge benefit unless you're using segmentations to ensure mutual exclusivity of messaging.  

[Anonymous]

Thanks, all for the feedback. This is very helpful. Not sure why 'Role' isn't present on Has Opportunity. Never struck me to even look at Was Added to Oppt. I will look into that filter and see if that does it. Thanks, again for your input.

[Anonymous]

Hi Kasmira,
we had the exact query and spoke to our premier support rep as well. We are requesting this as a new feature as there is no current functionality available. if i hear anything back will post the answer here. Let's all vote for this!
Regards,
Amrita

[Valerie_Armstro]

Here's the Idea on the community if you want to vote it up: Make "Role" an available Constraint on the Has Opportunity filter