Re: Revenue Cycle Explorer is REALLY slow

Robb_Barrett
Level 10

Revenue Cycle Explorer is REALLY slow

Is anyone else experiencing REALLY slow report generation with RCE?

I'm trying to create a simple Campaign report - Campaign Name in the rows, Campaign Month in the columns, filtered by Current Campaign Year.  It's taking forever just to buid that.


7 REPLIES 7
Anonymous
Not applicable

Re: Revenue Cycle Explorer is REALLY slow

same here
Chris_Willis1
Level 6 - Champion

Re: Revenue Cycle Explorer is REALLY slow

Ditto.

Diederik_Marte4
Level 6 - Champion

Re: Revenue Cycle Explorer is REALLY slow

I've had the issue for a while. In my case my instance was hosted in San Mateo, whilst I was in Europe. So 9 hours earlier. At night (San Mateo time) Marketo and RCE sync the data, putting strain on both systems. But night time in San Matea is my morning in Europe! So in Europe it was slow till lunch. In the afternoon it was much better. It was on my roadmap to have it migrated to Europe. Maybe this applies to you too.

4x Marketo Champion | Marketo Certified Solutions Architect (MCSA) | Marketo User Grou Leader | International Speaker on Marketing Technology
Frank_Breen2
Level 10

Re: Revenue Cycle Explorer is REALLY slow

Thanks for the information, I find it slow generally, will certainly test it out at different time, though I tried at the weekend and it still slow, how do I know where my Marketo instance is hosted?

Anonymous
Not applicable

Re: Revenue Cycle Explorer is REALLY slow

Your regular Marketo instance location can be seen in the URL. If you see app-sj, it's in San Jose. app-ab is Ashburn, app-lon is London, etc.

I believe, though, that almost all RCA instances are in the US. It's not necessarily the same location as your Marketo instance because it's a separate data warehouse.

Anonymous
Not applicable

Re: Revenue Cycle Explorer is REALLY slow

It also hugely depends on the size of your database. We've been told RCE reports don't work (or have very limited functionality) if your database exceeds 1M, which makes it unusable for us. Apparently improvements are coming in Q2, so hopefully that helps.

Josh_Beard
Level 2

Re: Revenue Cycle Explorer is REALLY slow

*7 years later*

 

... still slow. 

 

¯\_()_/¯

-JB