Return Character in Change Data Value

[Anonymous]

We are using change data value to append a field to a field history. Ideally, we would like to enter a line break between each entry to make it easier to read. Currently I have:

{{system.dateTime}} - {{lead.Comments (form)}}  {{lead.Comments(History)}}

But I would like it to be formatted as

{{system.dateTime}} - {{lead.Comments (form)}} 

{{lead.Comments(History)}}

both fields are text areas and can handle a line break, but I cant figure out how to add one using a flow action.

I have tried adding /n, /r... but it just adds the characters. Is there a wrapper I need to use to have it change the value correctly.

[John_Clark1]

Hi Justin,

This isn't currently possible, as the flow step doesn't interpret special characters.   I've been trying to work out some other way to do it, but I'm coming up blank.  I would encourage you to submit an idea on it.  I'd vote for it!

John

[SanfordWhiteman]

I've done it.  It's a delicate hack.  Showed a demo the other day of the results but no one seemed interested!

The major problem with is it isn't a one-time setup: anytime you make a change to the Smart Campaign you have to remember to redo it.  It amounts to subverting the UI validation so it always has to be the "last touch" of the SC.

[Anonymous]

Not sure I follow - were you able to use /n?

[SanfordWhiteman]

Not sure I follow - were you able to use /n?

Of course.  I wouldn't say I had a method otherwise!

[Anonymous]

Can you provide some additional detail on what was done in the 'hack'?

[SanfordWhiteman]

Contact me privately and I'll show you how it's done.

[Anonymous]

Sanford Whiteman can we get you to show the goodies? Haven't been able to get this to work with rich text tokens.

[SanfordWhiteman]

That's all here: https://blog.teknkl.com/dark-mkto-alleys-line-break-token/

[Anonymous]

Hi Justin,

I'm pretty sure everything when viewing a lead record is set to not interpret encoding like that, to avoid the security risk of code injection through a form or if an API were to be compromised. I think if the field is synced to a rich text field in SFDC you might be able to use HTML characters like <br> though.