Responsive Email Templates -- WHERE ARE THEY?

[Anonymous]

Super-frustrated. I (incorrectly) assumed all Marketo Email Templates would be responsive out of the box (it is almost 2017). However, after testing a half dozen, I can't find any that actually render as they should on mobile.

Can someone please point me in the direction of some RESPONSIVE email templates I can download/use?

THANK YOU!

[Anonymous]

We have email editor 2.0 turned on, but still have this issue of mobile rendering shrunken to the point where text is illegible. Technically, we "broke" an email starter template because we edited code (shape and location of text boxes), but different sections/modules of templates render with ~66% width that they should. Anyone have a way to fix the modules rendering incorrectly with their width size on mobile?

[Grégoire_Miche2]

Hi Laura,

Honestly, this is very complex and there is no recipe we can give that would save your day. Usually, when the template is broken, the simplest way is to start over from the original one. A big advice to give to anyone who starts playing with email templates in Marketo: always backup your previous version outside of Marketo.

-Greg

[Casey_Grimes]

Hi Laura,

There's several different things that could be causing this, but most likely you have a table or table cell over-extending as a result of your move. Open the email up as a web page in Chrome and see what parts are over by highlighting sections in Inspector.

[Anonymous]

I found a couple here: Responsive Email | Marketo Templates 

But they appear to be a little outdated. I still need to check browser capability.

[Dan_Stevens_]

These are the old responsive templates based on the 1.0 version of the email editor.  Email Editor 2.0 provides the responsive framework/templates that you're looking for: Email Editor v2.0 Overview - Marketo Docs - Product Docs

[Anonymous]

Thanks, Dan! I have looked everywhere to get to this page, but I don't have that option. I have followed all of the instructions found here Create an Email - Marketo Docs - Product Docs and that screen above doesn't appear. Guess I need to get with my rep to make sure my Marketo is up to date?

[Grégoire_Miche2]

Hi DJ and Lindsay,

You need to activate V2 first.

this is done in admin -> email -> email editor settings and checking the "new" choice.

But before you do so, please be aware that you might not be able to use your old templates any longer and you may have some issues editing all you exiting emails.

I wrote a couple of blog articles that you should rather read before upgrading the editor:

• Upgrading to the new email editor 2.0: a recommended migration path
• Email editor 2.0 is leaving room for a v2.1

-Greg

EDITED to comply with Dory's point below

[Dan_Stevens_]

DEFINITELY read the "recommended migration path" that Greg authored if you haven't already migrated to ver. 2.0 of the editor.  One of the most valuable documents on the community - and Greg doesn't even work for Marketo!

[Dory_Viscoglio]

Totally agree with reading the doc, but it might not be a correct statement that "you won't be able to use your old templates any longer". That really depends on your original templates but many are still usable from what I've seen.

[Dan_Stevens_]

They key point is just make sure each mktEditable region has a UNIQUE ID.

[Grégoire_Miche2]

And also that there are no nested mktEditable and no unclosed html tags.

-Greg

[Grégoire_Miche2]

Hi Dory,

You are right, I should have written "you might not be able to use your old templates any longer"

To quick, and not bad grammar, sorry...

-Greg