Re: Required form field alert automatically triggering on dialog box

Andy_Penkalski
Level 2

I have a single-field form embedded into a dialog lightbox that is being used to attract subscribers to our weekly newsletter. The one issue we're encountering with this is that the "Must be a valid email" alert automatically triggers upon pop up.

I'm wondering if anyone else has encountered this same issue and has identified a fix for it. Not having much luck identifying what in the js files may be causing this.

Tags (1)
8 REPLIES 8
SanfordWhiteman
Level 10 - Community Moderator

You must provide a URL.

Andy_Penkalski
Level 2

The pop up should appear for you here: Financial Forum | Blog | Resources | Advicent

Akshay_Pant
Level 5

Hi Andy Penkalski​,

The form is not appearing after clicking the link shared by you. Could you please let me know what action do i need to view the lightbox form.

Regards,

Akshay

Andy_Penkalski
Level 2

Hmm. Not sure what the issue is. I'm able to get it to display in both private and standard browsing windows across multiple desktop browsers. I will say however that the issue seems specific to Chrome.

Financial Forum | Blog | Resources | Advicent

SanfordWhiteman
Level 10 - Community Moderator

Are you using RTP to trigger the modal?  I don't even see MktoForms2 (the forms library) in your page by default.

Andy_Penkalski
Level 2

Yes, it's set up through RTP. Tagged this post to web personalization, but I guess I didn't mention that in the comment.

SanfordWhiteman
Level 10 - Community Moderator

Well, you'll have to figure out why it isn't triggering for us, since that makes it impossible to look at...

SanfordWhiteman
Level 10 - Community Moderator

I didn't get a popup form.