Replace Image Function doesn't work

[Anonymous]

I have an image that is used on multiple channels and multiple landing pages (40) in total, I tried using the replace image option but it doesn't work. Instead of replacing the image link on each LP, is there an easier option? Thanks.

[Josh_Hill13]

What didn't work? Does Marketo show the correct image in Image & Files? Is it the same size? Did you refresh the page or email?

[Anonymous]

Hi Josh, yes it doesn't work, when I go to replace image in email and landing pages, the new image is not replacing the old image at all.
original image still remains and I need to upload and obtain new link.

[Grégoire_Miche2]

Hi Will,

It may fail is the first and new images are not in the same format. For instance, it you try to replace a JPG with PNG.

-Greg

[Anonymous]

Hi Greg, I checked its the exact same image (jpg) image almost looks the same, I just shifted the design 30px left.

[Jessica_Kao3]

Have you tried reapproving the pages? 

[Anonymous]

Yes I have:

1. Unapproved, Approved

2. Looked at the image, it didn't update even when I replaced image

3. I don't want to delete and reupload, I assume the link may change?

Note:

[Michaela_Iery3]

Will Shum​, I'd recommend entering a support case for this. That doesn't sound like expected behavior.

[Josh_Hill13]

if the image is not in the template, than feel free to upload as a new image with a new URL and just fix it.

If the image is in the Template, then I'd wait for Support.

[Trish_Voskovitc]

I have same issues, works maybe 10% of the time.

A real problem as it makes for a lot of extra work.