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Remove email addresses from send, not working when they have duplicates

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RaulEr
Level 4

Remove email addresses from send, not working when they have duplicates

Hi guys!

I'm trying to get rid of a couple of emails that shouldn't receive my email, so I created an "exclusion smart list" with all records I want to exclude. Then I used that smart list as "person not in" and set my exclusion smart list.

 

If I check my exclusion smart list, I can see the records I want to exclude, I see test@test.com with the name Pedro. Then I checked the Qualified People of my campaign and I saw again test@test.com with the name Mike.

 

So yeah, I have test@test.com duplicated in the system with different data, but same email. So I want to exclude the email from my send, it is possible to do that?

 

This is just an example, but I have a couple of duplicated records and I need them to be excluded from the send.

 

Thanks!

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SanfordWhiteman
Level 10 - Community Moderator

Re: Remove email addresses from send, not working when they have duplicates

Don't understand what you mean because you still didn't show the nested SL. In any case there's no bug with this kind of logic that I know of.

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9 REPLIES 9
Darshil_Shah1
Level 10 - Community Advisor

Re: Remove emails from send, not working when they have duplicates

Why don't you directly add the exclusion filter Email Address is not "test@test.com" to the campaign's smart list instead of creating a separate smart list and then referencing it in the campaign? Also, can you share a snapshot of your suppression smart list configuration?

RaulEr
Level 4

Re: Remove emails from send, not working when they have duplicates

Because I'm not sure how many email addresses have this scenario. I found one, but I bet there are many more, so I don't know exactly which email addresses should I exclude.

SanfordWhiteman
Level 10 - Community Moderator

Re: Remove emails from send, not working when they have duplicates

Email Address [is] is fine for this: it will match all records with that value.

 

I suspect your problem is elsewhere, e.g. you’re using ANY instead of ALL in your filters.

RaulEr
Level 4

Re: Remove email addresses from send, not working when they have duplicates

Here is my Smart List. I'm using ALL filters. And the filter #5 is the exclusion Smart List I'm using to remove those emails.

 

RaulEr_0-1701273870979.png

 

SanfordWhiteman
Level 10 - Community Moderator

Re: Remove email addresses from send, not working when they have duplicates

Can you show that nested SL please?

RaulEr
Level 4

Re: Remove email addresses from send, not working when they have duplicates

This is it:

RaulEr_0-1701456164316.png

 

SanfordWhiteman
Level 10 - Community Moderator

Re: Remove email addresses from send, not working when they have duplicates

The nested Smart List, meaning the one you’re referring to in the outer SL with “Member of....”

RaulEr
Level 4

Re: Remove email addresses from send, not working when they have duplicates

I had to export lists and manually remove the unwanted emails by adding them to the exclusion list... all the 300 emails. It's not ideal but it worked.

SanfordWhiteman
Level 10 - Community Moderator

Re: Remove email addresses from send, not working when they have duplicates

Don't understand what you mean because you still didn't show the nested SL. In any case there's no bug with this kind of logic that I know of.