Recovering Deleted Leads

[Anonymous]

Is there a way to recover leads that have been deleted from the Marketo System?

[Anonymous]

If they were not also deleted in SFDC/CRM then they can be resynced.

Otherwise, no.

[Anonymous]

They were not deleted from the CRM. How do I sync? I do not have SFDC.

[Anonymous]

Make a change on the leads (such as changing a non essential field). Save that change. Marketo will see that the lead is updated and resync it back to Marketo.

At least, that works in SFDC.

[jtoohey]

We have a similar issue. We had an Operational program in Marketo that went off the rails (wrong logic in the smart campaign) that accidentally deleted some records from Marketo but left them in sfdc. I would like to push those people (Contacts) back from sfdc into Marketo. If I create a report in sfdc and add them to a campaign in sfdc, will that trigger the Marketo Sfdc sync and push the leads back into Marketo?

If not, would you recommend I re-upload these people back into a list in Marketo to trigger the sync?

Thanks!

[Anonymous]

You may want to add a checkbox field to your CRM records called Force Update, which you can mass update whenever the need arises to force a synch from the CRM back to Marketo. 

[Anonymous]

.

[Anonymous]

One of our standard practices is to export all the Marketo lead records each month and archive the file.  This does not preserve their activity history, but does provide some measure of protection for the accidental deletion from Marketo and Salesforce.