I spoke with a few consultants and other Marketo customers about this, and wondering how many others might be experiencing this as well. It seems like cookies and munchkin tracking are no longer working properly, or only working intermittently, on Marketo Landing Pages. Here's the current issue that has happened within the last week.
Previously, if a lead filled out a form with cookies enabled and didn't have any plug ins that blocked things, if they visited another Marketo landing page, information on that form if it was tied to the lead recordwould be pre-populated, and even if they didn't convert, it would still record the additional Visit of the Web page on the activity tracking log. Recently, we have encountered that subsequent visits to other Marketo landing pages are not only not pre-populating any of the form information on a known lead, rendering any progressive profiling completely useless, but also it isn't even logging that the know lead visited the Marketo landing page. We have yet to be able to consistently recreate the experience across multiple test leads. Sometimes it does track and pre-populate and sometimes it treats it like a completely unknown lead. Since there are native Marketo landing pages, we have been able to rule out that we FUBARed something ourselves with the placement of the munckin. (At least we think/hope)
I have filed a support ticket and was informed that "Landing page visits are cookied for the individual landing only. If you visit another landing page you should not see the information from a previous landing page populated." but this doesn't seem to make any sense to me as previously lead information populated from one landing page form to the next as long as the cookie wasn't cleared unless they made some kind of new change I am aware of.
Just curious how many others might be having problems like this as a few people I know in the Marketo customer community have said they have noticed something funny going on since last week as well.
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