"From" email receiving replies instead of the "Reply-to" email

[chrisdellinger]

- We set an email program in Marketo.

- We set a "From" email and a different one for a "Reply-to" email.

- The "From" email is getting the replies.

Anyone knows why it's happening?

[SanfordWhiteman]

What kind of replies?

The Reply-To gets human replies, i.e. the person clicked the Reply button. It doesn't get automated replies.

[chrisdellinger]

Human. 

[SanfordWhiteman]

Please supply the actual (non-obfuscated) From: and Reply-To: values, and the full SMTP headers of a reply that was mistakenly sent to the From:.

[Jo_Pitts1]

Just confirming, So these are definitely not out of office auto responders etc?

[SanfordWhiteman]

That’s the theory, but until we get the evidence (SMTP headers of such a reply) we have nothing else to look into.

[Jo_Pitts1 · Accepted solution]

@SanfordWhiteman , that's my presumption as well.  However, it seems to no longer be a burning issue.

Cheers

Jo

[SanfordWhiteman]

Also, there are many past threads on this.

[chrisdellinger]

If I had found one that answered my question, I wouldn't have posted a new one.