We are reviewing our double optin process and have a question regarding the same.
Do we need to apply Double optin process only to blog/newsletter subscription forms or to all the forms like contact us, request for demo?
Solved! Go to Solution.
Not a lawyer, but if your legal team has determined that double-opt-in is required, then that would apply to any subscription. Not where someone isn't actually subscribing. So if they submit a Contact Us form, then to reply to that via your sales team double opt in wouldn't be required.
Depending on the jurisdiction this would fall into a category of a transactional email, which can sometimes be handled differently.