Problems with email editor today?

[Sarah_Samuels]

Hi all.

I've been using the new email editor for a while without any problems, but today it is playing up.  For example:

- everytime I insert a hyperlink, either in the code view or wysiwyg, it inserts a line break into my email template.  So now, I have gaps in my email and the CTA buttons are twice the height they should be.

- everytime I insert a new image, it also inserts a line break.

Usually when this happens, I can see a rogue </br> tag in the HTML, which I simply delete.  However today there isn't such a tag in the code for me to delete.

Also, when I double click an editable area, as I usually do to edit some text, the font appears differently.  This one's not a big deal as it doesn't change the font when I save it, just a bit strange.

Is anyone else having similar issues?

Thanks

Sarah

[Nicholas_Manojl]

I can't edit anything because the email editor isn't loading for me.

Bit over these random breakages to be honest.

[Anonymous]

I have not seen this today and have been doing some work in the editor

[Dory_Viscoglio]

Hey Sarah, if you're still seeing issues today I'd contact support. Let them know your browser information, as sometimes there can be quirky stuff going on from one browser to another and that will minimize the number of back-and-forths you need to have with support

[Steven_Vanderb3]

Hi Sarah,

If you clear your browser cache, it should resolve the issue.  A patch is being developed to fix this up behind-the-scenes, but clearing the cache should fix it immediately.  If that still doesn't work, you can also contact us at Support.

[Sarah_Samuels]

Hi Steven

I have contacted support already, and they are just telling me the problem is with my templates.  I know this isn't the case, as I've been using them without issues for many weeks.

I have tried clearing the cache and tried different browsers, but the problem still remains.

Is there anywhere that I can get urgent support rather than waiting hours between replies?

Thanks

Sarah

[Dory_Viscoglio]

Hey Sarah, they must have made a change to things (again) which is proving to be a HUGE pain. I'm experiencing a lot of issues with line breaks today, and it's from a basically blank template. I'll have to ask them what's up, but getting these emails completed is more important at this point.

[Robb_Barrett]

That didn't work for me.

[Gina_Powers]

Clearing cache and cookies did not work for me. I get a paragraph tag added to everything I edit.

[Sarah_Samuels]

That's exactly what's happening to me, but can't find the tags in the HTML to then delete, so my emails just look rubbish