Sarah_Samuels

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Joined the community 19-08-2015

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Snippets no longer working on images?

by Sarah_Samuels 01-30-2019

Hi there. Having used the snippets feature on images in the past, I was disappointed to hear today that this feature is no longer available (advised by support following a query on an email template).I have a segmentation built which shows different images to each segment using the dynamic content ...

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1223 0 0

Email Marketing
Re: Maintain email template modules in cloned emails

by Sarah_Samuels 01-08-2018

Hi Dave, thanks so much for the detailed response!I have actually found the problem now. It's because I changed the code in the template prior to cloning it, hence breaking it away from its template. This email was then used as a template for a number of clones!So I started from scratch, didn't al...

Discussions

3748 3 0
Re: Maintain email template modules in cloned emails

by Sarah_Samuels 12-26-2017

Hi Gerard. Thanks for the reply, i thought that may be the case. Our digital agency created the templates a while ago, but they are by no means marketo experts.We don't get any error messages.Do you know of any marketo template designers/ specialists who could take a look maybe? Or could this be som...

Discussions

3748 0 3
Maintain email template modules in cloned emails

by Sarah_Samuels 12-20-2017

Hi all. We have created an email 2.0 template made up of a series of modules in a newsletter format. We have included every possible module that we would want in an email campaign, with the intention of removing ones we don't need in specific campaigns.When we clone an email, however, we lose the ...

Discussions

4284 0 5

Email Marketing
Can Marketo handle duplicate email addresses for different people?

by Sarah_Samuels 11-29-2017

Hi all. We have a database which includes family members who are using the same email address.A few questions:1. Can marketo cope with imported data for the same email address but with eg 3 different names?2. Can marketo send separate emails to each record, e.g. the 3 different people at the same e...

Discussions

13891 3 28

Email Marketing Lead Management Marketing
Re: Reporting on email client

by Sarah_Samuels 01-11-2017

Hi GregSeems to be ok now.So whilst I can see device and OS, I'm unsure of how to identify Outlook users. Is that possible?The reason I ask is that the background image feature in Marketo templates is incompatible with certain versions of outlook, and therefore am trying to make a decision on wheth...

Discussions

5806 0 1
Re: Reporting on email client

by Sarah_Samuels 01-11-2017

Hi ThereMy email insight was showing a blank white screen all day today so maybe it will be fixed tomorrow. Thanks!Get Outlook for iOS<>

Discussions

5806 0 3
Reporting on email client

by Sarah_Samuels 01-10-2017

Hi thereIs it possible to generate a marketo report that tells me the main email client of my leads?Specifically I'd like to to know desktop v mobile and those who use outlook and outlook.com.ThanksSarah

Discussions

7213 0 10

Email Marketing Reports & Analytics
Overlaying text and buttons on top of images

by Sarah_Samuels 01-09-2017

Hi there. We have been using email templates 2.0 for a little while now, and are currently wanting to update our template.My developers are telling me that it isn't possible to overlay text or buttons on top of an image, but I'm sure I have seen this at a recent demo of the new template capabilitie...

Discussions

1648 0 1
Re: Email performance reports based on segmentations

by Sarah_Samuels 12-28-2016

Thanks Guys. As it's a very simple segmentation, I'm happy with this approach. Good to know for future campaigns though!

Discussions

2596 0 0