Sarah_Samuels

Hi there. Having used the snippets feature on images in the past, I was disappointed to hear today that this feature is no longer available (advised by support following a query on an email template). I have a segmentation built which shows different images to each segment using the dynamic content feature. This regularly changes, so a snippet is the ideal way to do this to save having to update multiple emails. I use this function for copy without any issues however. Can someone offer any guidance as to why this was removed, along with a suitable workaround? Thanks Sarah ... View more

Hi all.  We have created an email 2.0 template made up of a series of modules in a newsletter format.  We have included every possible module that we would want in an email campaign, with the intention of removing ones we don't need in specific campaigns. When we clone an email, however, we lose the functionality of being able to drag modules back in.  Is there a way around this?  We ideally don't want to have to use the large template in place of cloning, but occasionally need to add modules to cloned emails.  Curretly this means we start from scratch. ... View more

Hi all.  We have a database which includes family members who are using the same email address. A few questions: 1. Can marketo cope with imported data for the same email address but with eg 3 different names? 2. Can marketo send separate emails to each record, e.g. the 3 different people at the same email address? This doesn't impact us so much with newsletter comms, but for things like sending out unique discount codes it poses a problem as only one person is receiving their code. thanks Sarah ... View more

Hi there Is it possible to generate a marketo report that tells me the main email client of my leads? Specifically I'd like to to know desktop v mobile and those who use outlook and outlook.com. Thanks Sarah ... View more

Hi there.  We have been using email templates 2.0 for a little while now, and are currently wanting to update our template. My developers are telling me that it isn't possible to overlay text or buttons on top of an image, but I'm sure I have seen this at a recent demo of the new template capabilities. Please can someone shed any light on this and maybe provide a link to the relevant documentation? I have been looking in the guide in Marketo to no avail. ... View more

Hi all I am using the Email performance reports within the analytics platform of Marketo, and note that I can group my results by segmentation. My only problem is that it groups it by current segmentation and not the segmentation that applied to a person prior to the email going out. This particular segmentation is based on behaviours with EDMs.  For example, we have a 'disengaged' segments which includes those who haven't opened an email for 6 months.  As soon as they open this email, they effectivley come out of this segment and into another. I'm finding it difficult to track the success of my campaign to the 'disengaged' group as the report is showing current segmentation.  Any ideas how I can do this? ... View more

Hi all. I've been using the new email editor for a while without any problems, but today it is playing up.  For example: - everytime I insert a hyperlink, either in the code view or wysiwyg, it inserts a line break into my email template.  So now, I have gaps in my email and the CTA buttons are twice the height they should be. - everytime I insert a new image, it also inserts a line break. Usually when this happens, I can see a rogue </br> tag in the HTML, which I simply delete.  However today there isn't such a tag in the code for me to delete. Also, when I double click an editable area, as I usually do to edit some text, the font appears differently.  This one's not a big deal as it doesn't change the font when I save it, just a bit strange. Is anyone else having similar issues? Thanks Sarah ... View more