Pre-fill form does not work

[ValentinT]

Hi,

I am trying to make one of my forms to be pre-filled so that leads will not double fill the same information. I followed the documentation on it, but it did not work. The steps I followed are:

- have form pre-fill enabled at field level in the form

- have the form pre-fill option enabled on the LP

- checked the mkt_tok box on the link (URL) inside the email

- sent myself a sample email

- clicked the link in the sample email

I've even filled the form an repeated the last 2 steps, but still nothing. 

If somebody knows how I can make this work please let me know. 

Regards,

Valentin

[Michael_Florin]

I don't remember right now, if a sample email is sufficient to trigger form pre-fill. To be sure, send yourself that email through a Smart Campaign and check if the link is actually redirected through your branded tracking domain.

And if that doesn't work: Delete your landing page domain cookies. I'm not kidding.

[SanfordWhiteman]

Yes, never use Send Sample to test anything but general layout. And even then, don't really trust it, since it doesn't work with Velocity tokens.