Populating Custom Salesforce Field with a Form Token

[AJ_Navarro]

Our Marketo instance is synced with SFDC. That being said on one of our forms we have a comments area. The token to display these comments on internal alerts is {{lead.Request Comments}}. Now I would like to sync those comments as well to a custom salesforce field we created. The field is Form Comments (L). I added this step to our current smart campaign of whenever a lead fills out a form:

However, when I go look at the Salesforce Field, nothing populates. What am I doing wrong ? 

[Darshil_Shah1]

Did you wait for the SFDC sync to happen? For the mapped fields one needs to either sync the person to SFDC manually or wait for the Marketo-SFDC auto-sync for the changes are reflected in SFDC side, I guess same will be the deal with SFDC field as in your case. Also IMO populating values through token is not likely to cause this issue.

[AJ_Navarro]

Can you explain further, I'v looked at the sync settings with our Salesforce Admin and everything seems to be in order. 

[Amy_Goldfine]

Make sure that the field in SFDC is not set to block updates from Marketo.

[AJ_Navarro]

I'v checked with our Salesforce Admin and looks like nothing is blocked. Can you explain further where to look ? Maybe I am looking in the wrong place. I also checked user permissions and everything looks right as myself and the sales force instance have full admin access. 

[Darshil_Shah1 · Accepted solution]

Check if the field is not read-only for the marketo sync users WITHIN SFDC using the security rules. As in that case the field would not be updated in sfdc from marketo-sfdc sync.