Person token still works in cloned email?

[OI_MEI_Lee]

i cloned an email with a person token (basically it's lead.first name) and the token didn't work in the cloned email. I never have this issue before. Should this work or i actually have to redo the token? Many thanks in advance.

[SanfordWhiteman]

Should absolutely work, if this is a lead token (note if you clone to other programs and it's a local program {{my.token}}, that won't work.).

What exactly "didn't work"?

[OI_MEI_Lee]

i just cloned the email within the same program, there was Dear {{lead. first name}} in place but it ended up with Dear Sir/Madam... it never happened on me, i cloned the email for simply editing just a few lines in the body but i didnt nothing to the salutation so i'm unsure what went wrong.

[SanfordWhiteman]

The string "Sir/Madam" won't come from nowhere. Did you segment that content?

[OI_MEI_Lee]

No, i didn't segment the content. The email actually went out but i really want to know what went wrong so i can remind myself of this going forward.

[Dan_Stevens_]

What Sandy's saying is your token doesn't contain a default/fallback value for blank values.  So where is "Sir/Madam" coming from?  Now if your token looked like this {{lead.First Name:default=Sir/Madam}}, then we have something to work from.

[OI_MEI_Lee]

oh yes indeed the original token was {{lead.First Name:default=Sir/Madam}}, what would you tell from here?

[Dan_Stevens_]

How are you testing this to see if the token populates properly?  Are you sending yourself a basic test email, a test email with a known lead, or as part of a smart campaign?

[OI_MEI_Lee]

well we had the first email sent and we just want to do a followup, with a little bit update in the content itself. the first email worked perfectly fine, so i cloned the email and update the content from there. i didnt pay much attention on the token as it never failed before. when i sent test, i sent a basic test email, not with a known lead. that's how i did for the first email too. and i only realised the token didnt work when the actual email went out yesterday

[Dan_Stevens_]

Just as an FYI, tokens will not resolve if you don't select a test lead to use - for example, if you leave this field blank, it won't resolve:

But you're also saying that it wasn't working on actual email sends.  How did you find out that it wasn't working for the actual email sends?  Are you using an "email program" or a "default program" using a smart campaign to send the email?

[SanfordWhiteman]

Is it still reproducibly not working? Can you clone the clone and test again?