Person token still works in cloned email?

[OI_MEI_Lee]

i cloned an email with a person token (basically it's lead.first name) and the token didn't work in the cloned email. I never have this issue before. Should this work or i actually have to redo the token? Many thanks in advance.

[SanfordWhiteman]

Should absolutely work, if this is a lead token (note if you clone to other programs and it's a local program {{my.token}}, that won't work.).

What exactly "didn't work"?

[OI_MEI_Lee]

i just cloned the email within the same program, there was Dear {{lead. first name}} in place but it ended up with Dear Sir/Madam... it never happened on me, i cloned the email for simply editing just a few lines in the body but i didnt nothing to the salutation so i'm unsure what went wrong.

[SanfordWhiteman]

The string "Sir/Madam" won't come from nowhere. Did you segment that content?

[OI_MEI_Lee]

No, i didn't segment the content. The email actually went out but i really want to know what went wrong so i can remind myself of this going forward.

[Dan_Stevens_]

What Sandy's saying is your token doesn't contain a default/fallback value for blank values.  So where is "Sir/Madam" coming from?  Now if your token looked like this {{lead.First Name:default=Sir/Madam}}, then we have something to work from.

[OI_MEI_Lee]

oh yes indeed the original token was {{lead.First Name:default=Sir/Madam}}, what would you tell from here?

[Dan_Stevens_]

How are you testing this to see if the token populates properly?  Are you sending yourself a basic test email, a test email with a known lead, or as part of a smart campaign?

[OI_MEI_Lee]

well we had the first email sent and we just want to do a followup, with a little bit update in the content itself. the first email worked perfectly fine, so i cloned the email and update the content from there. i didnt pay much attention on the token as it never failed before. when i sent test, i sent a basic test email, not with a known lead. that's how i did for the first email too. and i only realised the token didnt work when the actual email went out yesterday

[SanfordWhiteman]

Is it still reproducibly not working? Can you clone the clone and test again?