Not receiving Sample Test Emails Anymore

[Anonymous]

Hi,

Starting yesterday, I have not been receiving the sample test emails from the design studio. What would be the solution? Is there an email address I need to add to my address book? I use a gmail account.

thanks,

[Jessica_Kao3]

Obvious one is to check the spam folder.  If you send to a different test email does that work?  For work email addresses I have seen this happen and need to have Marketo white listed by my IT dept. 

[Sara_Greaves]

Hi Karuna,

Something that happens to us occasionally is that the sample emails "get stuck". Sometimes we won't receive a sample email until we send a second one to our email address. I'm not sure why this is, but it has happened to everyone on my team. You could give that a shot too.

[Jim_Thao7]

Since you do not own Gmail, you won't be able to do anything on your end to help resolve this.

In order to know whether or not there is a send/delivery failure, send the email to yourself as a lead.  If the email bounces, you can check your lead's activity log to see what the bounce code is.