No CNAME found for branding domain

[Anonymous]

Hi Marketo Community,

My IT person configured our Cnames, however when I went to change the branding domain in the admin email field, I came across this error message: "No CNAME found for branding domain: "

Any advice on how I can update my cname?

[SanfordWhiteman]

What is the CNAME in question?

[Anonymous]

The email branding domain.

[SanfordWhiteman]

I'm talking about the actual hostname.  There's no reason to hide that kind of thing here as it just makes troubleshooting more difficult.

[Anonymous]

Sanford Whiteman Just didn't understand what you were asking for. The hostname is mkto-ab110042.com

[SanfordWhiteman]

But that hostname is owned by Marketo.  What is the CNAME on one of your domains that you're trying to point to that hostname?

[Anonymous]

We're trying to redirect this: LandingPageTracking.outsellinc.com

[SanfordWhiteman]

OK, there is no such CNAME record in the public DNS (at all).

[Anonymous]

You are correct- I was using the wrong cname. IT supplied this cname: EmailTrackingMKTO.outsellinc.com and I'm receiving an error message in Marketo when I try to update the email branding domain:

The CNAME for the branding domain: EmailTrackingMKTO.outsellinc.com is invalid and needs to point to a Marketo server (Subscription ID:42)

[SanfordWhiteman]

OK. That CNAME does exist and points to outsellinc.mktoweb.com.  It should be pointing to mkto-ab110042.com.