New Email Editor Not Sending Emails

[kenmckown]

We are currently testing the new email editor, and have run into multiple issues, but the latest is that I cannot seem to send tests at all. I have tried multiple created emails, different people to send to, none of them ever arrive. Not in spam, inbox, anywhere. Is anyone else experiencing this issue?

I seem to have consistent issues with the new editor, including when I did get tests, the emails did not look at all like what we created.

[smino]

I am having the same issue with test emails not being sent.

[Disha_Goyal6]

Hi @kenmckown, could you please some insights like what is the procedure you are following to send emails?

[kenmckown]

Yes, I am selecting an email from the Email section, going into it, selecting simulate content. Setting a test record for the simulation and sending it to myself. Then clicking Send Proof:

[Disha_Goyal6]

Hi @kenmckown, I have checked the same in my instance following the instructions that you shared and it is working fine for me.

Did you select options here?

Thanks,

Disha

[kenmckown]

Yes I am selecting the person to send to and as, nothing ever comes through, even though it says it sent successfully.

[Disha_Goyal6]

Hi @kenmckown, did you check the spam? or you can try to send it to another lead.