New Email Editor Not Sending Emails

[kenmckown]

We are currently testing the new email editor, and have run into multiple issues, but the latest is that I cannot seem to send tests at all. I have tried multiple created emails, different people to send to, none of them ever arrive. Not in spam, inbox, anywhere. Is anyone else experiencing this issue?

I seem to have consistent issues with the new editor, including when I did get tests, the emails did not look at all like what we created.

[PeeyushSachdeva]

Hi @kenmckown,

It looks like the issue might be related to the From Address you're using in the email.

I ran a few test cases to troubleshoot:

• Case 1: Used my valid email address as the sender — Email was received successfully.

• Case 2: Used a non-standard address (047ed-2ac@xyz.com) — Email was not received.

• Case 3: Switched back to my valid email — Email was received again.

Based on this, I recommend using a valid and verified sender email (like your own) when testing, to ensure delivery.

[uditmathur]

Hi @kenmckown 

As mentioned by @PeeyushSachdeva the from address in the email should be set to a legitimate email id.

By default in new email editor, from & reply to are set to a dummy @adobe.com id. 

You can change this permanently from Admin>Email, so your subsequent mail will automatically take to default from email & you will not face similar issues again.

Hope this Helps 😊 

[Disha_Goyal6]

Hi @kenmckown, could you please some insights like what is the procedure you are following to send emails?

[kenmckown]

Yes, I am selecting an email from the Email section, going into it, selecting simulate content. Setting a test record for the simulation and sending it to myself. Then clicking Send Proof:

[Disha_Goyal6]

Hi @kenmckown, I have checked the same in my instance following the instructions that you shared and it is working fine for me.

Did you select options here?

Thanks,

Disha

[kenmckown]

Yes I am selecting the person to send to and as, nothing ever comes through, even though it says it sent successfully.

[Disha_Goyal6]

Hi @kenmckown, did you check the spam? or you can try to send it to another lead.

[TimErnst]

Any resolution to this issue, as I too am running into this issue. I opened a Case (Ticket) with Marketo and they send me a list of IP addresses that we should whitelist and that is done (most were already in place), but I still don't get a test (Proof) email coming through via Simulate Content. Nothing appears in Spam/Junk. Any insights would be appreciated as this new editor seems to be very buggy?

[Disha_Goyal6]

Hi @TimErnst, please share the steps that you are using to send emails as this i working fine at my end.

[TimErnst]

Hi @Disha_Goyal6,

It took a Case ticket with Adobe/Marketo and a few weeks back and forth for them to show me live that the second screen where it looks like you type in a name and select the person's email - is rather an field to input the email in and then select the email again from the dropdown. Very confusing and they are taking my feedback back to the team. But it works when I do the double email entry. So thank you, hopefully they make that dialogue area clearer for users.

[smino]

I am having the same issue with test emails not being sent.