Munchkin is not working on new WordPress site

Anonymous · ‎03-13-2017

We're launching our new website soon which is built in WordPress. We're new to WordPress since our current website that we've had for a few years was built internally by our development team. Even though our new website hasn't officially launched yet, we've added the Munchkin javascript to it but we've been trying to test it and we're not seeing any web page activity for the new site showing up in Marketo. Has anyone had a similar experience? Does anyone have any tips to share to help us resolve this?

Anonymous · ‎03-14-2017

Marketo support (thanks, Casius Carter) helped us figure out what the problem is, here's what they said:

"The reason you are seeing this is because there's no tracking across different domains. It has to be the same domain if you are putting it on several pages."

So basically, our current website domain is gofmx.com and our new website domain is gofmx.tgiwebsite.com (this is the temporary domain until the new website officially launches). Once gofmx.tgiwebsite.com launches and becomes gofmx.com the Munchkin tracking will work because then it will only be applied to one domain instead of two.

Thanks for the help everyone!

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