Munchkin is not working on new WordPress site

[Anonymous]

We're launching our new website soon which is built in WordPress. We're new to WordPress since our current website that we've had for a few years was built internally by our development team. Even though our new website hasn't officially launched yet, we've added the Munchkin javascript to it but we've been trying to test it and we're not seeing any web page activity for the new site showing up in Marketo. Has anyone had a similar experience? Does anyone have any tips to share to help us resolve this?

[SanfordWhiteman]

You'll need to provide the URL so we can look into it.

[Anonymous]

Here it is Sanford Whiteman

http://gofmx.tgiwebsite.com/

Thanks!

[SanfordWhiteman]

It's firing:

Are you sure you have your Munchkin ID correct?

Are you using the Web Page Activity report to catch anonymous sessions?

[Anonymous]

Here's what the javascript looks like in WordPress:

The part I pointed to with the red arrow seems to match our Munchkin ID in Marketo:

In the Munchkin section of Marketo, do I need to make any changes to the settings below? A few weeks ago when we first started testing lead tracking for the new site I noticed that it said "Disabled" for the Munchkin API under "API Configuration" so I changed it to "Enabled" but that didn't seem to fix it. So, this morning we changed it back to "Disabled" to see if that made a difference but it didn't seem to.

Here's how I have our Web Page Activity report set up because we have a daily Web Page Activity report subscription sent to our sales team via email and it didn't seem to make sense to include the anonymous session in that (we just wanted the sales team to know which known leads were viewing web pages). 

[SanfordWhiteman]

Munchkin API isn't related to core Munchkin functionality (Visit Web Page).

You should test the report with anonymous leads -- otherwise anyone whose Munchkin cookie isn't associated on the test domain will not show up.

[Hobie_Thompson1]

Another thought: I've previously believed to not have a Mubchkin tag firing because I had a Chrome extension (e.g., an ad blocker or script blocker) turned on. So make sure you're visiting in private browsing or without such an extension enabled.

[Anonymous]

All good on that front, thanks for the tip though!

[SanfordWhiteman]

Have you now looked at an anonymous WPA report?

[Anonymous · Accepted solution]

Marketo support (thanks, Casius Carter) helped us figure out what the problem is, here's what they said:

"The reason you are seeing this is because there's no tracking across different domains. It has to be the same domain if you are putting it on several pages."

So basically, our current website domain is gofmx.com and our new website domain is gofmx.tgiwebsite.com (this is the temporary domain until the new website officially launches). Once gofmx.tgiwebsite.com launches and becomes gofmx.com the Munchkin tracking will work because then it will only be applied to one domain instead of two.

Thanks for the help everyone!