What does this mean? I am loading a list that doesn't all have email addresses but they have phone numbers. I have not had this problem before today. It loaded the ones with emails but the rest came back with an error of "multiple lead found". Any ideas?
Solved! Go to Solution.
I would guess that you have custom dedupe rules in your instance enabled, and have multiple leads in the list which match the same record.
Marketo does not accept leads w/o email addresses. You can prob do this in SFDC.
I was able to import a list of records without email into Marketo. I didn't think this was possible, but appears to be.
I would ask support for a clarification on that error, I couldn't find much on the Community about it.
Thanks Jeff. I too have loaded without email addresses in the past. I have logged a ticket with Marketo
Would you please post the answer from support here, when you get it? I am struggling with this same issue, right now. Thanks!
I just had the same problem - with a mixed list, it accepted those with emails and gave me a "Multiple Lead Error" message for those without emails. I tried uploading the rejected leads in a separate csv (with the email address column removed) to the same list and it worked.
3-year-old thread, but yes, this makes sense: an empty string value can still be duplicated, that's how unique indexes always work in dbs.