MKTO new look and feel - the bouncy ball is still bouncing

[Anonymous]

Well, we've got the new look and feel, but the promised "you only have to click the ball once and it will stop bouncing" is not exactly true. 

It stopped bouncing on the home page, but it's also bouncing (and isn't clickable and won't stop) when I preview emails or landing pages. 

How do we make it stop, please. It's distracting. 

[Anonymous · Accepted solution]

Hey Kathleen,

There has been an idea discussioin created for this

https://community.marketo.com/MarketoIdeaDetail?id=08750000000JwCKAA0

[Kim_Allen]

Mine stopped bouncing after I clicked on it.

[Anonymous]

Hey Kim,

Try it on one of your lead record pages. Driving me mad!

[Anonymous]

I don't like the way the forum engine has declared this to be solved when I clicked Barry's answer as the best... it is NOT solved!

[Anonymous]

Hi Everyone,

The ball is not supposed to continue to bounce, so we are looking into the reason why.  We will get it fixed!

Thanks,
Cheryl

[Anonymous]

HI Kathleen,

We are not able to recreate the ball issue you describe when previewing an email or landing page.  Can you please call Marketo support and walk them through the steps to recreate?  Much appreciated!

Thanks,
Cheryl

[Anonymous]

I am delighted to say that it's no longer bouncing this morning ... whatever you did, you have my grateful thanks. 

[Steve_O_Neil]

Clicking the ball doesn't work when viewing a lead.

[Anonymous]

I have to agree that combining a logo (which is usually a decorative element or 'return to home page') and a  drop-down menu is certainly new and different.