Missing Behavioral Score

[Ariel_Sasso]

Has anyone seen this before? The behavioral score is missing in the change score field. Any suggestions on fixes?

[Devraj_Grewal]

Ariel,

Please move this discussion to Products​, which is meant for Marketo-specific questions.

I would type in "Behavior Score" and see if you get the red squiggly line underneath. If not, I believe it's good to go. Maybe it just isn't listed in the drop-down for another reason.

[Grégoire_Miche2]

Hi Ariel,

Please move this to Products . Marketing Central  is for generic marketing questions.

Check in your admin -> field management that the behavior score is of the score type. As it is a custom field, if it has been set as a number field (which will be the default if the field comes from a CRM sync), it will not show in change score flow steps. If this is the case, you can change it in the admin -> field management.

-Greg

[Ariel_Sasso]

If not a number than what should it be set too?

[Grégoire_Miche2]

Yes, sorry, I forgot to mention that it should be a score type

[SanfordWhiteman]

To Score type -- which is an offshoot of Number/Integer (not a superset exactly).

[Ariel_Sasso]

Thank you, Sandy!!