Missing a sales owner in Marketo from Dynamics

Rachel_Wienckos
Level 1

Missing a sales owner in Marketo from Dynamics

I have a new sales rep that was added in Microsoft Dynamics about a month ago. They are the owner of many contact records. The old sales rep (sales owner) is still showing on the records within Marketo, even though the new rep is the sales owner on the records in Dynamics. The new sales owner name isn't even showing up as a dropdown in Marketo anywhere. Does anyone know why this might be happening? Other records seem to be updating appropriately.

1 REPLY 1
Britney_Hart1
Level 2 - Champion

Re: Missing a sales owner in Marketo from Dynamics

Hi Rachel, 

This was a known issue that I'm not sure was ever resolved for Dynamics users, but I believe anytime you're adding new users you have to submit a ticket with Marketo support to resync the users table from MSD. I did this back at one of my old companies I worked for that used Dynamics and it worked. Here's a thread that talks more about it https://nation.marketo.com/t5/Dynamics-Virtual-User-Group/Dynamics-users-not-auto-syncing-to-Marketo...