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Marketo Sync to SFDC

Anonymous
Not applicable
‎02-01-2017 01:20 PM
‎02-01-2017 01:20 PM

Marketo Sync to SFDC

Hi guys,

I'm having an issue with the Marketo sync to SFDC. While entering new lead information in SFDC and I try to save, I get an error saying that it can't save lead info because Marketo is syncing, then all my information disappears. This makes it very difficult to get accurate information while on the phone with a new lead. What/why is this happening? I've thought about switching the sync to every 30 min but are there any negatives associated with doing that? What is the fix for this?

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Josh_Hill13
Level 10 - Champion Alumni
Level 10 - Champion Alumni
‎02-01-2017 06:04 PM
‎02-01-2017 06:04 PM

Re: Marketo Sync to SFDC

You cannot change the sync timing.

It sounds like there is a permission issue with the Marketo User. I'd call Support or ask your salesops admin.

Other things to check:

  • is this really a new lead, or did it exist in Marketo already?
  • are you editing an existing lead?
  • what do you see in the logs in marketo for this lead?
  • are you syncing too many things between the systems?
  • do you have other trigger code in SFDC?
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