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Marketo stripes out the +1 from the Phone Number

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RaulEr
Level 3

Marketo stripes out the +1 from the Phone Number

Hi guys!

 

Does Marketo stripe out the +1 from the Phone Number field? There was an insert from an API call, then I see this in the log.

 

Screen Shot 2022-04-19 at 10.45.41 AM.png

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SanfordWhiteman
Level 10 - Community Moderator

Re: Marketo stripes out the +1 from the Phone Number

You must have an SFDC data normalization package, or potentially custom Apex trigger, doing this. Like Darshil says, it’s not Marketo.

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4 REPLIES 4
Darshil_Shah1
Level 10 - Community Advisor

Re: Marketo stripes out the +1 from the Phone Number

Looking at the activity details snapshot, seems like this change was synced to Marketo from the Salesforce. OOTB Marketo does not remove the + sign from the data stored in the Phone Number field.

RaulEr
Level 3

Re: Marketo stripes out the +1 from the Phone Number

ThanksDarshil. Do you know where can I look to see if Marketo or SF did this?

 

- Raul

Darshil_Shah1
Level 10 - Community Advisor

Re: Marketo stripes out the +1 from the Phone Number

The source and the reason values of  the change data value activity in the snapshot you shared indicates the CDV was synced from the SFDC. In case of the CDV activity originating  from the Marketo, the reason would have the campaign name or manual person edit based on if the change was done by a campaign or by a manual edit on the field.

SanfordWhiteman
Level 10 - Community Moderator

Re: Marketo stripes out the +1 from the Phone Number

You must have an SFDC data normalization package, or potentially custom Apex trigger, doing this. Like Darshil says, it’s not Marketo.