Marketo Sky no longer accessible since the update to Fall 18

Grégoire_Miche2
Level 10

Marketo Sky no longer accessible since the update to Fall 18

Hi all,

On various EU instance, we can no longer access the new UI. The screen is blocked, only showing the new Marketo logo:

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In EU, we usually get access to version a couple of days earlier, and it started to freeze yesterday evening, so I suppose this is happening as a result of the release of the upgrade.

Has anyone else experienced it ?

I have already tried to delete my browser cache. I am working on Chrome - Mac OS.

-Greg

10 REPLIES 10
Grégoire_Miche2
Level 10

Re: Marketo Sky no longer accessible since the update to Fall 18

Halid_Delkic
Level 3

Re: Marketo Sky no longer accessible since the update to Fall 18

Tried to enable Sky this morning (based in UK) and experiencing the same outage.

Chris_Wilcox
Level 9 - Champion

Re: Marketo Sky no longer accessible since the update to Fall 18

We've actually never been able to activate the Marketo Sky beta and receive a system error when trying to active the beta. The ticket is with top tier engineering support and no sign of it being resolved which is extremely frustrating. I was hoping the Fall release would solve it, but I'm still getting the error on my end... and now it looks like the Fall release is making it worse!

Anonymous
Not applicable

Re: Marketo Sky no longer accessible since the update to Fall 18

I'm having the same problem

Just switched it on in a sandbox instance, and splat.

Anonymous
Not applicable

Re: Marketo Sky no longer accessible since the update to Fall 18

P.S. Tried in both Chrome and Edge.  Also in the UK.

Anonymous
Not applicable

Re: Marketo Sky no longer accessible since the update to Fall 18

Hey Guys,

I am sorry to hear that you are having trouble enabling Sky. Can you please send me your account prefixes to fpassantino@marketo.com so that I can take a look?

Thanks!

Frank

Sonali_Jadeja3
Level 4

Re: Marketo Sky no longer accessible since the update to Fall 18

It works fine for us. (I'm located in US)

~Sonali

John_Dictson1
Marketo Employee

Re: Marketo Sky no longer accessible since the update to Fall 18

Hi all,

We had some scheduled downtime for Sky from 8pm Wed - 7am Thu respectively for AEST, DST, EST and PDT which may have contributed to the issues some of you experienced. Everything should be up and running now, so can you try again and let us know if you are still experiencing trouble and if so, send your account prefixes to Frank at fpassantino@marketo.com​ as he noted above.

Thanks and sorry for any inconvenience.

John D

Grégoire_Miche2
Level 10

Re: Marketo Sky no longer accessible since the update to Fall 18

Hi Frank Passantino​ and John Dictson,

Things seems to be back to normal. Thx

-Greg