Marketo SFDC - Duplicate Issue

[Mkhanna0510]

Hi,

We have observed an issue and this is mainly focused on the data sync between Marketo and SFDC. T

To share the insights - "if a lead exists in Marketo and syncs over to SFDC, and then SFDC converts the lead to a Contact.

Currently, there is a duplicate record gets created in Marketo with the same email address from the SFDC end."

1. Lead A gets created in Marketo 

2. Lead A syncs over to SFDC

3. SFDC -> Lead gets converted to a Contact

4. Lead B gets created in Marketo with same email address of Lead A

Can someone help me to understand the working of this or how we can resolve this issue?

[Darshil_Shah1]

This is something that won't happen and isn't expected with the native sync. Do you have any workflow in SFDC (or maybe a campaign in Marketo with a webhook call) that's creating a purposeful duplicate lead record in SFDC when an existing lead record gets converted to a contact record?

[SanfordWhiteman]

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This is something that won't happen and isn't expected with the native sync. Do you have any workflow in SFDC (or maybe a campaign in Marketo with a webhook call) that's creating a purposeful duplicate lead record in SFDC when an existing lead record gets converted to a contact record?

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Or denying the Marketo API user access to the converted lead.