Marketo not recognizing ".us.com" email format as valid email address

[megweber221]

A user tried to register through a Marketo form for one of our upcoming webinars, but Marketo is not recognizing the email format as valid. I think it's because the email contains ".us.com." Is there a way to allow this email format?

For more context, the email is: [first initial].[last name]@[company name].us.com

[Ishita_Chawra · Accepted solution]

@megweber221 Hi!

1. Check the "Global Form Validation Rule" in the admin settings for exclusions

2. Check the webpage code for the invalid address exclusions

If any/above is not setup and still the issue persists...please share the lading page URL for further exploration.

(Edited/updated)

[SanfordWhiteman · Accepted solution]

You’ll need to supply your URL.

This is not standard behavior. Marketo only validates that the email address is syntactically valid (sandy@example.us.com  is valid).

[Ishita_Chawra · Accepted solution]

@megweber221 Hi!

1. Check the "Global Form Validation Rule" in the admin settings for exclusions

2. Check the webpage code for the invalid address exclusions

If any/above is not setup and still the issue persists...please share the lading page URL for further exploration.

(Edited/updated)

[megweber221]

I checked the Global Form Validation Rules in the Admin space, and we had a rule that excluded a number of email domains, including "us.com". I removed that from the rule and was able to register the user for our webinar. Thank you for your help!

[SanfordWhiteman]

CSS doesn’t have anything to do with email validation.